Assistant Front Office Manager - Conrad Los Angeles

Hilton Worldwide • Los Angeles, CA

128d • $69,000 - $74,000

About The Position

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California. Located in Downtown LA's cultural corridor, Conrad Los Angeles is the city's newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences-including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup. In this role as the Assistant Front Office Manager, you will be responsible for assisting the Director in administration and management in all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction.

Requirements

• Minimum of two (2) years of front office hotel experience preferred.
• One (1) year of leadership experience required.
• Luxury experience preferred.
• A high school diploma or equivalent is required.
• A 4-year college degree is preferred.
• Hilton background including systems knowledge preferred.
• CPR certification and/or first aid training preferred.
• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
• Thorough organization and supervisory skills proficient in accomplishing the task.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
• Interpersonal skills to provide overall guest satisfaction.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to work a flexible schedule that includes nights, weekends and holidays.
• Ability to bend, stoop, walk and lift/push/pull up to 15 lbs with or without reasonable accommodation.
• Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodation.

Responsibilities

• Communicate effectively both orally and in writing to provide clear direction to staff.
• Observe performance and encourage improvement.
• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office staff.
• Monitor lobby traffic and make staffing adjustments as required.
• Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and resumes for incoming guests.
• Update system by inputting inventory and non-inventory groups.
• Monitor special reservation requests handling and oversee rate changes on in-house guests.
• Compute daily payroll, schedules, and other reports.
• Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.
• Manage Front Office staff, resolve guest concerns, and implement resolutions by using discretion and judgment.

Benefits

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees