Assistant Front-End Manager

CARDIFF SEASIDE MARKET • Encinitas, CA

9d

About The Position

The Assistant Front-End Manager assists the Front-End manager in overseeing daily operations, supervising cashiers, and ensuring a high standard of customer service. Key duties include managing team breaks, handling customer complaints, resolving POS issues, managing cash drawers, and ensuring the front-end is clean and organized. This role often assumes full responsibility for the department in the absence of the manager.

Requirements

• High school diploma or general education degree (GED); and three years related experience and/or training; or equivalent combination of education and experience.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Strong leadership skills and conflict-resolution abilities
• Microsoft Office. Proficiency with Point of Sale (POS) systems, cash reconciliation.

Responsibilities

• Directly supervise cashiers and baggers to ensure efficient checkout flow.
• Create or maintain staff schedules to ensure proper coverage during peak hours and break times.
• Monitor employee performance and provide ongoing coaching, feedback, and training.
• Maintain front-end cleanliness and ensure equipment (POS systems, registers) is functional.
• Order and maintain inventory for front-end supplies.
• Address and resolve customer inquiries and complaints professionally.
• Enforce company policies and procedures regarding refunds and price overrides.
• Opens and closes store.
• Other duties as assigned.
• Observe all store rules and company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees