Assistant Front Desk Manager

Four Seasons Hotels and Resorts•Scottsdale, AZ

About The Position

Four Seasons is seeking a dynamic, passionate Assistant Front Office Manager to help lead our Front Desk team and elevate the guest experience. In this key leadership role, you’ll oversee daily front office operations and serve as Manager on Duty when senior leaders are away. You’ll guide the team in welcoming and registering guests, ensuring seamless check-ins and check-outs, and handling billing with accuracy and care. Most importantly, you’ll anticipate guest needs, personalize their experience, and deliver the warm, intuitive service Four Seasons is known for, all while upholding our exceptional standards and policies.

Requirements

Ideal candidates will have at least two years in a leadership role within the Front Office at a luxury hotel (or familiar environment).
Knowledge of full cycle of front office and guest service operations.
Proficiency in hotel property managements systems (Opera, Golden, Workday, HotSOS, Micros Fidelio, Microsoft Office) is essential.
Excellent knowledge of product, strong communication skills - written and verbal and the ability to remain calm under pressure.
Ability to follow Four Seasons cultural and core standards, policies, and standard operating procedures is a must.

Nice To Haves

Some additional preferred qualifications for the role include a college degree specializing in hotel/hospitality management.

Responsibilities

Manages the staff at the Front Office (Front Desk, Guest Services and Concierge).
Interviews, trains and schedules staff.
Conducts Performance Evaluations and disciplines staff when needed.
Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
Blocks rooms for arrivals and ensures any discrepancies are resolved.
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal.
Establish training and accountability within the team to achieve high results above benchmarks.
Assures that all financial and credit procedures are followed.
Follows up on credit problems with Front Office Manager and/or Credit Manager.
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings.
Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.
The leader in this role will have the ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests.