Assistant Front Desk Manager

Skytop Lodge Corporation•Barrett Township, PA

About The Position

Assists in managing the entire front desk staff with a primary focus on the front desk. Ensuring an efficient and knowledgeable operation to better assist our guests. Work with the Front Desk Manager to assist with training and efficiency of staff. Attend meetings and make decisions for the Front Desk team in the absence of the Front Desk Manager.

Requirements

Prior front desk work and general office work are very desirable.
High school graduate with good math skills and the ability to read, write, and speak English well.
Good manners, good speaking voice, and good customer relations skills.
Legible handwriting, good organizational, supervisory and clerical skills.
Knowledge of all Front Desk systems and procedures, including computer and telephone equipment; thorough knowledge of features of hotel and property.
Must be able to work nights, weekends and holidays with open availability.
Must be able to work MOD (AM/PM) shifts including overnight when needed.
Must be 21 or older with a valid drivers license.

Nice To Haves

Bachelor’s degree in hospitality or related field preferred.

Responsibilities

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Train, resolve issues/problems and direct the work of the front desk team to ensure a quality operation.
Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Assist in managing all unresolved check-ins and check outs
Ensure proper check in and check out procedures are followed with room billing requests
Assist in performing bank audits monthly on staff banks and manage a change bank for the outlets when accounting is closed
Assist in controlling and monitoring monthly inventories and order departmental supplies and uniforms.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
Maintains a friendly, cheerful and courteous demeanor at all times.
Assist with creating schedules and managing the front desk team.
Establish a primary focus on the front desk team to constantly improve and cross train the team
Be a second in command when the Front Desk Manager is not available
Coach and train in order to create one cohesive unit
Work closely with the Housekeeping & Reservation Departments to improve guest services and foster cross departmental communication
Participate actively in the daily operation of the Front Desk and Guest Services including AM/PM MOD shifts.
Performs other duties as assigned, requested or deemed necessary by management.