Assistant Front Desk Manager

Atrium Hospitality • Huntsville, AL

454d • $69,000 - $167,000

About The Position

The Assistant Front Desk Manager at Atrium Hospitality plays a crucial role in ensuring exceptional customer service and operational excellence at the Huntsville Embassy Suites. This position involves supervising the front desk team, managing guest check-ins, and resolving any issues that arise, all while fostering a positive and inclusive work environment. The ideal candidate will be a motivated individual with a passion for hospitality, capable of creating memorable experiences for guests and leading a team effectively.

Requirements

• Previous hotel front desk experience is required.
• Supervisory skills training or experience is preferred.
• Excellent verbal and written communication skills.
• Ability to learn and operate a Property Management System effectively.
• Must be able to stand for the duration of the shift.
• Flexibility to work early mornings, evenings, weekends, and holidays.

Nice To Haves

• Experience in customer service roles outside of hospitality.
• Knowledge of local attractions and services.

Responsibilities

• Supervise daily shift processes and ensure adherence to standard operating procedures.
• Check guests in, ensuring proper credit is received and special requests are noted and fulfilled.
• Conduct pre-assignment of hotel rooms, including VIPs and repeat guests.
• Train and direct the work of front desk agents to ensure quality operations.
• Resolve problems and recover service when issues arise.
• Enhance guest experiences by being knowledgeable about local area services and attractions.
• Work closely with Maintenance and Housekeeping teams to coordinate daily operations.

Benefits

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Property specific benefits
• Career growth opportunities through internship programs and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: No Education Listed