Assistant Food and Beverage Manager

Erin Hills Golf Course LLC•Hartford, WI

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About The Position

The Assistant Food and Beverage Manager is a seasonal position (Late April – Mid October, these dates can fluctuate by up to two weeks). This individual will work with the management team to help achieve operational goals and standards within the food and beverage department. The Assistant Food and Beverage Manager will be responsible for managing their assigned location(s) for the duration of their shift, which includes the Village Clubhouse Dining Room, Irish Pub and/or Outside Locations. Expected hours are 50-60 hours/week, with an average of 5-6 days per week. This includes being available days, nights, weekends and holidays. Intern Hours if required for course completion will be honored on a case by case basis.

Requirements

Must be 18 years of age
Minimum of 2 years of experience in food and beverage with Point of Sale familiarity
Excellent customer service skills
Knowledgeable of craft cocktails, beer, wine and spirits
Experience in fine dining service
Must be able to lift at least 50 pounds
Ability to stand for long periods of time
Ability to squat, lift, bend, raise as needed
Must complete the Responsible Beverage Service Training Course
Ability to obtain a bartender operating license
Time management, organization and prioritization skills
Ability to make decisions, remain calm and communicate effectively in a fast-paced environment
Experience with cash handling and daily deposit drops

Nice To Haves

Bartending experience preferred
ServSafe certification preferred but not required

Responsibilities

Training new staff on required job standards, menu knowledge, department procedures, policy and Point of Sale system
On-going training for existing staff, utilizing pre-shift meetings, monthly staff meetings and special training meetings
Manage staff at assigned location(s) to ensure positive guest experience
Resolve guest issues to ensure guest satisfaction
Supervise front of house restaurant operations which include the Village Clubhouse, Irish Pub and assistance with outside locations
Communicate appropriately with the kitchen during service to ensure timely preparation and delivery of all meal items
Ensure guests are enjoying their dining experience by table touch
Monitor and ensure that all tables are cleared and reset in a timely manner
Ensure all closing duties for staff are completed before staff check out
Receive deliveries and distribute to appropriate locations on property to maintain proper inventory levels
Monitor and maintain cleanliness, sanitation and organization of all assigned work areas to ensure service readiness
Knowledge of allergy and food sensitivity in available products/menu items
Assist with POS updates, product orders and monthly inventory
Prepare and monitor dinner reservations document and text reminders daily
Adhere to safety standards and sanitation regulations as provided by Erin Hills and OSHA
Follow guidelines and policies set forth by Erin Hills Employee Handbook
Ensure all outside locations are properly stocked and cleaned at the start of each day
Restock locations as needed throughout the day
Assist employees with Point of Sales issues and guest inquiries
Communicate with the kitchen when additional food is needed
Perform random sales audits for outside locations to ensure all inventory items are rung in correctly each day
Maintain and organize storage areas during down time
Handle end of day closing duties and restock outside locations