Assistant FOH Manager

Journeyman Distillery

10d•Onsite

About The Position

Basic Function: The Assistant FOH Manager effectively leads the FOH operations, under the direction of the General Manager, and with support from other Restaurant Managers and Leads. Successful team members will align with and embody Journeyman's core values of: GRIT MAKES GREAT We believe that no challenge is too big and we take pride in hard work. Grit is our foundation - perseverance through adversity, strength in difficulty, and a relentless drive to succeed. Challenges are opportunities in disguise and we welcome them with determination and resolve. Nothing great happens by taking the easy route. ALWAYS A JOURNEYMAN, NEVER A MASTER 'Good enough' isn't in our vocabulary. We are committed to constant improvement and the pursuit of excellence in distilling, brewing, and hospitality. Mastery is a moving target - and we embrace the grind, knowing the journey itself is what pushes us forward. 1st CUSTOMER Exceptional service defines us - through every touchpoint, every day (362 a year), until the last second and beyond (59:59+). This mindset extends to how we treat vendors, partners, and each other. 1st Customer is our culture - and our legacy As storytellers and champions of Journeyman, we embody the values we stand for, through every interaction. A LITTLE ABOUT OUR CULTURE: Journeyman is an in-person work environment. We believe in face-to-face interaction, collaboration, and problem-solving. Journeyman is a non-smoking workplace. We believe in productivity and in your good health. Journeyman's purpose is to serve our guests. We are open 362 days per year, including the 3 major summer holidays. Journeyman believes in a strong work ethic! We work hard, push forward, and are focused on growing something special! At Journeyman, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Requirements

Must be at least 18 years of age or older.
Must speak English fluently and be able to write in basic English.
Good organizational skills and verbal communication skills.
Ability to use logical or rational thinking to solve problems.
Ability to perform job functions with attention to detail, speed, and accuracy.
Ability to carry out detailed written or verbal instructions independently.
Ability to operate, clean, and maintain all equipment required in job functions.
Ability to perform basic mathematical calculations, including calculations involving fractions, decimals, and percentages.
Ability to visually inspect food and beverage orders, read order forms and ensure that orders comply with the customer’s request.
Ability to stand for 8+ hours.
Ability to perform moderate physical work; may be required to lift up to 50 pounds occasionally, up to 30 pounds frequently and up to 25 pounds of food trays carrying over their head constantly and performing such activities as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting, and grasping for up to five hours without sitting.

Responsibilities

Driving Sales
Cultivating guest relations through regular table visits
Develop relationships with customer and build regular clientele base
Bar Program
The Assistant FOH Manager runs the bar program in association with General Manager
Schedules & manages prep for all areas involving bar
Works with General Manager to create new cocktails & menus, analyze sales and costs, and constantly improve guest experience
Proactively plan drinks for special events
Inspire bar staff to create new cocktails
Schedule tastings with General Manager
Create plan for running beverage specials
Work with Events Operations Manager to procure & prepare all ingredients for Events
Training & Development
Become “Subject Matter Expert” in areas of training
Develop tasting calendar with Chef & General Manager
Conduct New Hire Orientation in association with Training Manager & Human Resources
Schedule new employees training shifts as well as the first week of shifts in their job
Perform Employee Reviews annually for each FOH employee
Opening Procedures
Work with opening Chef to properly prepare the restaurant for service
Daily walk-through of prepped items
Create prep lists for each day
Review daily sales log from previous day and popular item trends and make necessary adjustments to prep quantities
Discuss pre-shift tasting food items
Review labor log from day before
Identify employees that did not clock out; adjust and train on proper procedures
Follow up on employees that were scheduled and were not clocked in
Prepare communication for daily shift
Update Pre-Shift Notes daily, print 2 HotSchedules report for day and 1 each following 2 days
Make adjustments to following days schedules based on needs
Put a copy of Daily Roster Report at Host stand and a copy on Manager clipboard
Print Floor Chart Maps and input daily roster
Proper Cash Handling Procedures
Confirm Bar Bank daily
Confirm bar/retail drawers
Assign drawers to staff for day
Perform a shift “walk through” in order to assess staffing, maintenance, cleanliness, zoning and any special needs.
Knowledge & Versatility
Become proficient in all job functions of both front and back of house employees.
Have and demonstrate a thorough understanding and practice of Journeyman Employee Handbook, employee benefits, and company values.
Perform varied duties to ensure proper restaurant operation according to standard operating procedure.
Lead By Example
Interact with, direct, and supervise employees on a daily basis in a fair and dignified manner
Complete projects as assigned in a timely manner
Use tact and good judgement when dealing with difficult guests. Respond to their needs with patience and courtesy
Become proficient in all job functions of both front and back of house employees
Uphold applicable policies and requirements of employment laws
Follow all uniform and appearance guidelines as befitting the image of the restaurant for the duration of the shift
Arrive to work on time and in ready to work condition
Follow all rules, policies, procedures, and conditions of employment outlined in the Employee Handbook
Conduct daily business with a high level of positivity and teamwork mentality
Share knowledge and information of Journeyman products and company history including the Featherbone Factory building, and E.K. Warren.
Assist with departmental operations across Journeyman properties as required.
Stay customer focused and nurture an excellent customer experience.
Assist other staff on floor as you are available.
Handle any problems that might arise both courteously and professionally.
Consistently adhere to grooming and appearance standards set by the company – and ensure that staff adhere to the same standards.
Understand and can communicate to guests our available food and beverage products, as well as Journeyman accommodations and services.