Assistant FM - Mt. Prospect

Crunch Fitness•Mount Prospect, IL

2d•$28,000 - $50,000•Onsite

About The Position

We are a fast-growing fitness company that grows leaders, with many opportunities for growth and advancement. Crunch is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals, making Crunch Fitness an amazing company to work for. Job Overview: The Assistant Fitness Manager (AFM) is the assistant business leader of the department. He/she creates and supports team culture to drive operational excellence and deliver a superior member experience. AFM’s are goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Business Leader: Business management of the trainers including bi-monthly meetings, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering training services. Conduct timely and relevant business management meetings to support trainer development. Accountability of team’s business deliverables by setting targets, following up, providing feedback and support for progress. Collaborate with Membership Team for PT Sales at POS. Assume Manager on Duty responsibilities in the absence of the GM/AGM. Operational Management: PT business and sales coaching. Utilize Datatrak Calendar to create floor schedule and manage the team’s ability to deliver service on the floor. Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business. Set goals in support MMCO and EOMCO and execute the proper follow up post event. Execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities. Support trainers through financial planning as it relates to the compensation plan. KPI Management: Achieve monthly and annual department financial goals. Proactively address business trends in CKO conversions, client attrition and client training frequency. Performance management of all trainers. Client Relationship Management: Communication with potential leads and all clients Client coverage and sharing across all tiers Management of all client pipelines, inclusive of new members Clearly outline the pipeline responsibilities in partnership with the AFM on staff (where applicable), and with the oversight of PT senior leadership. Scheduling of new member CKO's Leader of Team Culture Collaborate with all departments of the club to achieve interdepartmental synergy. Manage optimal staffing targets to meet the needs of the business, which includes the interview and hiring process. Behavior and performance management of trainers in order to maintain a high-quality team to uphold the brand standards and expectations of their role. Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff. Identify, collaborate, and align on key talent to advance trainer careers.

Requirements

Fitness management experience (Required)
Certified Trainer (Required)
Demonstrate the ability to drive financial performance
Exhibits sales skills with a specific focus on attracting new clients and retention
Strong business acumen
Ability to create a positive team culture with adherence to brand standards
Demonstrates leadership capability
Possess collaborative social skills and strong desire to interact with members, clients, and staff
Ability to manage high volume of inbound communication and react in a timely manner
Ability to create team accountability through structured timelines, action plans, and required documentation
Strong technical skills
Ability to hire, train and direct staff who match the brand
Strong active listening skills
Excellent written and oral communication skills
Enthusiastic and passionate about the fitness industry
Demonstrated ability for successful team leadership
Current national certification, CPR/AED, First Aid.

Nice To Haves

Exercise Science or Sports Management Degree preferred.

Responsibilities

Business management of the trainers including bi-monthly meetings, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering training services.
Conduct timely and relevant business management meetings to support trainer development.
Accountability of team’s business deliverables by setting targets, following up, providing feedback and support for progress.
Collaborate with Membership Team for PT Sales at POS.
Assume Manager on Duty responsibilities in the absence of the GM/AGM.
PT business and sales coaching.
Utilize Datatrak Calendar to create floor schedule and manage the team’s ability to deliver service on the floor.
Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business.
Set goals in support MMCO and EOMCO and execute the proper follow up post event.
Execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.
Support trainers through financial planning as it relates to the compensation plan.
Achieve monthly and annual department financial goals.
Proactively address business trends in CKO conversions, client attrition and client training frequency.
Performance management of all trainers.
Communication with potential leads and all clients
Client coverage and sharing across all tiers
Management of all client pipelines, inclusive of new members
Clearly outline the pipeline responsibilities in partnership with the AFM on staff (where applicable), and with the oversight of PT senior leadership.
Scheduling of new member CKO's
Collaborate with all departments of the club to achieve interdepartmental synergy.
Manage optimal staffing targets to meet the needs of the business, which includes the interview and hiring process.
Behavior and performance management of trainers in order to maintain a high-quality team to uphold the brand standards and expectations of their role.
Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
Identify, collaborate, and align on key talent to advance trainer careers.