Assistant Financial Center Manager

Spencer Savings Bank•West Caldwell, NJ

About The Position

The Assistant Financial Center Manager provides exceptional customer service while attending to customers' needs. The AFCM creates and fosters a cohesive team and promotes a positive work environment while overseeing the Financial Center Service Reps who perform both routine financial transactions and/or customer service functions. May cover multiple branches within the region. Assists tellers with more complex tasks and schedules the work flow. Demonstrates sound judgment and accountability with operational standards. Provides leadership, conflict resolution, process improvement and communication to the Financial Center Service Reps. Responsible for performing audit functions, participates in daily branch opening and closing procedures and required to perform operational tasks, coaching and performance management. In the absence of, or assisting the Financial Center Manager, responsible for the overall branch management including but not limited to operations, sales management and productivity.

Requirements

Good interpersonal skills, including listening, written and verbal communication
Ability to work with a wide variety of personalities in a courteous and professional manner
Solid math and analytical skills
Ability to understand and follow safety and security practices
Strong relationship building skills
Proven ability to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities
Strong customer service/advocacy skills
Good organizational and time management skills
Good PC skills; and the ability to quickly learn other computer programs, including Microsoft office
Ability to evaluate others on their performance
Ability to effectively coach, develop and manage staff performance
High School diploma or GED is required.
Minimum of 2-5 retail banking experience

Nice To Haves

Supervisory experience preferred

Responsibilities

Responsible for managing and executing the operations of the teller line
Is the second in charge in the branch and is the acting manager in the absence of the Financial Center Manager
Ensures all FCSRs are proficient with operations and compliance as it relates to their job
Daily/Weekly/Monthly scheduling and coordination of teller line workflow
Operates a teller draw and/or fills in on the platform as needed
Ensures all FCSR’s and themselves actively & successfully participate in the internal sales process on a daily basis to meet all referral and sales expectations
Assists the Financial Center Manager with the accurate completion of the branch monthly self-audit program
Observes, coaches and develops FCSRs on an ongoing basis
Recommends and implements the performance management process with FCSRs as needed
Required to travel & work at other branches as needed
Performs other duties as assigned