Assistant Financial Center Manager

SmartBank•Chattanooga, TN

19h•Onsite

About The Position

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence. With a strong foundation and a growing footprint, SmartBank delivers high‑touch banking solutions to commercial businesses and consumers across the Southeast. Headquartered in Knoxville, Tennessee, SmartBank operates as a subsidiary of SmartFinancial, Inc. (NYSE: SMBK), a financial holding company with assets exceeding $5 billion. At the heart of SmartBank’s success is a commitment to creating ‘WOW’ experiences—for both clients and team members. This people‑first culture has earned national recognition, including placement on FORTUNE’s 2025 Top 100 Best Workplaces list and Great Place To Work® certification, reinforcing SmartBank as an employer of choice in the markets we serve. Drawing on decades of collective banking experience, SmartBank’s leadership has embedded “Smart” business practices throughout the organization, including rigorous credit underwriting, holistic relationship management, and a focus on attracting and retaining top-tier talent. Guided by these principles, SmartBank has grown into a respected, high‑performing financial institution trusted by the communities it serves.

Requirements

High school diploma required.
One year banking experience with three months of Sr. FSR experience or work-related supervisory job experience.
Demonstrated ability to handle multiple priorities under time constraints.
Excellent verbal and written communication skills.
Ability to respond in a professional manner with a high level of service quality.
Excellent customer service skills.
Ability to apply knowledge and sound judgment in decision-making using established guidelines.
Thorough knowledge of account opening guidelines and procedures.
Cash handling experience.
Thorough knowledge of Teller Drawer equipment within branch.
Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook), typing and ten-key proficient.
Strong math skills.
Strong written and oral communication skills.
Detail oriented and ability to function in a team environment.
Strong supervisory skills.
Demonstrates ability to function in a team environment.
High level of integrity.
Able to maintain regular and predictable attendance.
Willing to accept new ideas and methods and be agreeable to change.
Able to routinely stand, sit, bend and stoop.
Occasionally lift or carry loads up to 40 pounds.
Ability to stand for long periods of time as needed.
Frequently and regularly required movements using wrists, hands, and/or fingers.
Average, ordinary, visual acuity necessary to prepare inspect documents or products and operate machinery.
Ability to hear average or normal conversations and receive ordinary information.
Must be available to work the required schedule of the branch office to include Saturdays.
May be required to travel to training sessions or meetings.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Upholds SmartBank Core Values and Core Purpose.
Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart.
Assists in resolution of complex client issues.
Promote bank products and further establish business relationships.
Open checking accounts, savings accounts, and provide all other deposit product services at the client's request as needed.
Maintains a working knowledge of financial products and services.
Performs Financial Services Representative functions as needed.
Reviews NSF list daily and contacts those clients.
Implements appropriate controls and action plans regarding the paying and receiving and client service functions to assure efficient and effective management.
Supports FSRs and assures that appropriate controls are observed.
Assists FSRs in dealing with client problems, coaching them where appropriate.
Ensures that FSRs are fully informed of appropriate policies and procedures and provides on the job training, if necessary.
Ensures that all new Financial Service Representatives are thoroughly trained in branch operation functions, in addition to assisting with client issues and/or questions.
Conduct meetings to institute new policies and procedures, to promote sales, product knowledge, and client service to ensure continuous development of staff.
Serves as the primary contact for all branch issues and duties in the absence of the Financial Center Manager.
Communicates with Financial Center Manager on all new information that becomes available.
Monitors cash held in the branch and individual teller stations to minimize exposure to loss while assuring availability.
Reviews FSRs outages on a regular basis, reinforcing training where necessary and taking other actions appropriate under the circumstances including reporting major discrepancies to the Branch Administrator in the absence of the Financial Center Manager.
Assists FSRs in balancing problem situations.
Maintains records and establishes procedures on safe deposit boxes.
Monitors annual safe deposit box audit.
Conducts and maintains record of surprise FSR cash audits
Complies with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
Performs other duties as assigned.