Assistant Facility Manager

JLL•Birmingham, AL

31d•Onsite

About The Position

We're JLL, a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. If you're looking to step up your career, JLL is the perfect professional home. We're looking for an Assistant Facilities Manager (AFM) to join our team. The AFM is directly in-charge of building initiatives under the direction of the Sr. Facility Manager. The AFM's responsibilities include the implementation and execution of programs designed to ensure client and user satisfaction along with the daily management, oversight, and coordination of facility management activities. The AFM will function as liaison between the Sr. Facility Manager and other JLL personnel, vendors, and contractors in the building as to ensure thorough understanding and implementation of facility management objectives. The AFM will also act as a liaison between client and vendors as required.

Requirements

Educational qualifications include an Associate or Technical degree, or an equivalent combination of education and experience is preferred to demonstrate foundational knowledge in facility management or related technical fields.
A minimum of three years of commercial property or facilities management experience is required along with working knowledge of critical facility systems including fire safety systems, building management systems, water treatment, plumbing, and electrical infrastructure.
Essential personal attributes include being a self-starter with self-directed capabilities, outstanding communication and presentation skills, and strong analytical abilities with the capacity to read, analyze, and interpret complex technical documents and specifications.
Technical competencies must encompass computer proficiency in Microsoft Office applications including Excel, Word, PowerPoint, and Outlook, along with experience using Computerized Maintenance Management Systems, SharePoint, and other facility management software platforms.
Leadership qualifications require strong interpersonal skills for effective collaboration with associates and vendors, combined with applicable financial and accounting knowledge specifically related to commercial property management operations and budgeting.
Customer service excellence is essential with the ability to maintain a strong client service orientation while providing information and responding to questions from managers, customers, and vendor representatives in professional settings.
The ideal candidate will demonstrate the ability to balance technical expertise with strong relationship management skills, ensuring effective coordination between multiple stakeholders while maintaining high standards of facility operations and customer satisfaction.

Responsibilities

Comprehensive management and coordination of daily facility operations including HVAC systems, fire safety systems, landscaping services, pest control, building management systems, and other critical building infrastructure components.
Coordinating with site personnel and contractors to ensure exceptional customer service delivery while requesting proposals, scheduling maintenance activities, and conducting thorough inspections of all repair and maintenance work performed by onsite vendors and contractors.
Collaborating with the Senior Facility Manager in developing and managing annual operating budgets while reviewing maintenance and repair proposals to ensure compliance with JLL and client procurement policies and budget parameters.
Working closely with Senior Facility Managers and Sourcing Managers to competitively bid and prepare comprehensive service contracts that guarantee high-quality, cost-effective services while serving as the primary liaison with vendor partner services.
Assisting with pilot programs, innovative initiatives, and special assignments while conducting daily property tours to maintain awareness of facility conditions and operational requirements.
Establishing and maintaining strong working relationships with clients and contractors to ensure building services consistently meet or exceed the satisfaction expectations of all building occupants.
Effectively oversee daily operations, coordinate vendor activities, monitor service quality, and provide immediate response to facility needs and occupant concerns throughout the property.