Assistant Facility Manager

AAA-The Auto Club Group

87d • $50,000

About The Position

At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care. The Assistant Facility Manager works in unison with the Facility Manager to lead and manage overall operational, budgetary and financial responsibilities and activities of the Car Care location. This includes payroll, expense control, and shop efficiencies. The role involves providing leadership, coaching, and direction to employees while driving facility performance and customer satisfaction to the highest level.

Requirements

• High School diploma, GED or Technical school certification.
• Valid driver’s license.
• Customer service and sales experience.
• 1 or more years working with auto/truck systems and technical resources.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Lead and assist in the customer service and sales process including customer service, sales, writing and updating repair orders, digital vehicle inspections.
• Review financial and sales performance reports and profit/loss statements; implement actionable solutions to obtain performance results within key performance indicators.
• Monitor and maintain company inventory standards.
• Optimize staff performance by providing continuous training, coaching, feedback, and recognition.
• Lead team members to meet expectations of productivity, quality, and customer service standards.
• Conduct weekly coaching and documentation on key metrics to increase and/or maintain location expectations in employee productivity, volume, revenue, gross profit, and net income.
• Document performance issues in accordance with company policies and procedures.
• Maintain the highest level of customer service scores by handling customer complaints and focusing on solutions.
• Proactively handle member/customer needs across all business lines; introduce members to other departments.
• Champion safety with the Facility Manager to ensure compliance with established safety guidelines.
• Conduct investigations for safety incidents; identify opportunities for correction or improvement.
• Supervise all Car Care Service Advisors and General Service Technicians at assigned facility.

Benefits

• Excellent medical, dental, vision and prescription.
• Free AAA membership.
• Free uniforms and shoes.
• Up to 3 weeks of vacation in your first year.
• 11 paid holidays.
• Profit sharing and 401k with matching contributions.
• Automatic 4% 401K employer contribution.
• Additional 401K match of 50% up to 6% contribution.
• Competitive pay range starting at $50,000.00.
• Monthly incentive opportunity: gross-profit based.
• Annual incentive opportunity.
• Certification bonus opportunity.
• Work-life balance with closed Sundays and shorter workdays than competitors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees