Assistant Facilities Manager

JLL•Charlotte, NC

3d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant Facilities Manager Job Description This position is for a Class A high-rise office building in Uptown Charlotte. The Assistant Facilities Manager will assist the Facility Manager in the delivery of services to operate and maintain the property including event management/support, customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives. Specific Duties: You will be responsible for carrying out the following duties specific to your position: Directly support the Facilities Manager in executing the needs of managing the assigned portfolio. Assist the Facilities Manager in the delivery of services to operate and maintain the property including, financial, technical, maintenance, procurement, and asset & vendor management Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction. Support Global account employee experience initiatives, i.e., hospitality program. Ensuring the JLL delivery is continuously delivering both operational excellence in our service and delighting the customers in their experience with our services. Support Facilities Manager with site level relationships with the key client representatives and on- site key stakeholders to discuss ongoing service delivery, user experience and forward planning for the facility while, maintaining a positive working environment that is conducive of surfacing and resolving the root cause of issues. Assist with critical after-hour issues & participate as a key team member in response to emergency situations. Help manage or assist with various facilities projects and provides input into business cases to support facilities and operating budget recommendations. Ensure compliance to Occupational Health and Safety policies, regulations, legislation and cultivate a workplace where health and safety is a priority for client, team members and contractors focusing on a “goal zero injuries” strategy. Support the Facility Manager in the implementation of short and long-term projects for the client. Manage Computerized Maintenance Management System (CMMS), “Corrigo”, to focus on providing know-how guidance, instruction and support for processes and procedures related to work order management delivery. Conduct daily / weekly/ monthly office inspections. Help prepare, submit, and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure an accurate forecasting process. Hold service providers accountable to the terms and conditions of their contracts. Understand the contents and deliverables in their contract. Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics, and business practice. Meet or exceed defined client feedback scorecard objectives, develop action plans to address any issues and seek out opportunities for the continuous improvement of our services. Nurture an environment conducive to good teamwork and cooperation among colleagues, including supporting a culture of diversity and inclusion and strong ethical behavior. Help Facilities Manager coach and develop employees to reach full potential, proactively dealing directly and quickly with performance issues and positioning employees for success within the firm. Proactively promote safety mindset in everything we do by implementing “goal zero injuries” strategy. Manage and operate facility utilizing industry and JLL Best Practices, implementing improved or new processes that improve service to the client and / or reduce cost. Maintain the facility appearance, service levels, and hospitality at very high levels. Report critical and key performance measurements and achieve performance targets on metrics and internal audits (financial, operational, etc.). Ensure audit action items are completed on the required timing.

Requirements

Bachelor’s degree preferred
Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant
Superior people management skills
Superior client relationship management skills
Experience with managing multiple vendors and small capital projects
Excellent time management skills to meet contractual deadlines and simultaneously handle and prioritize multiple projects, tasks, and requests.
Experience working on a client-account strongly preferred.
Strong work ethic and interpersonal skills.
Energetic, articulate, and personable.
Ability to work well with others at all levels, including senior leadership, and across organizations.
Strong written and oral communication skills.
Strong analytical and critical thinking skills including a demonstrated ability to use data to find insights and drive decisions.
Proficiency with Microsoft Office Suite – Word, Project, Power Point, Excel.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Directly support the Facilities Manager in executing the needs of managing the assigned portfolio.
Assist the Facilities Manager in the delivery of services to operate and maintain the property including, financial, technical, maintenance, procurement, and asset & vendor management
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
Support Global account employee experience initiatives, i.e., hospitality program.
Ensuring the JLL delivery is continuously delivering both operational excellence in our service and delighting the customers in their experience with our services.
Support Facilities Manager with site level relationships with the key client representatives and on- site key stakeholders to discuss ongoing service delivery, user experience and forward planning for the facility while, maintaining a positive working environment that is conducive of surfacing and resolving the root cause of issues.
Assist with critical after-hour issues & participate as a key team member in response to emergency situations.
Help manage or assist with various facilities projects and provides input into business cases to support facilities and operating budget recommendations.
Ensure compliance to Occupational Health and Safety policies, regulations, legislation and cultivate a workplace where health and safety is a priority for client, team members and contractors focusing on a “goal zero injuries” strategy.
Support the Facility Manager in the implementation of short and long-term projects for the client.
Manage Computerized Maintenance Management System (CMMS), “Corrigo”, to focus on providing know-how guidance, instruction and support for processes and procedures related to work order management delivery.
Conduct daily / weekly/ monthly office inspections.
Help prepare, submit, and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure an accurate forecasting process.
Hold service providers accountable to the terms and conditions of their contracts.
Understand the contents and deliverables in their contract.
Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics, and business practice.
Meet or exceed defined client feedback scorecard objectives, develop action plans to address any issues and seek out opportunities for the continuous improvement of our services.
Nurture an environment conducive to good teamwork and cooperation among colleagues, including supporting a culture of diversity and inclusion and strong ethical behavior.
Help Facilities Manager coach and develop employees to reach full potential, proactively dealing directly and quickly with performance issues and positioning employees for success within the firm.
Proactively promote safety mindset in everything we do by implementing “goal zero injuries” strategy.
Manage and operate facility utilizing industry and JLL Best Practices, implementing improved or new processes that improve service to the client and / or reduce cost.
Maintain the facility appearance, service levels, and hospitality at very high levels.
Report critical and key performance measurements and achieve performance targets on metrics and internal audits (financial, operational, etc.).
Ensure audit action items are completed on the required timing.