Assistant Facilities Manager

JLL•Franklin, TN

8d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Assistant Facilities Manager position serves as a critical systems administrator and operational coordinator for our distributed retail portfolio, ensuring seamless maintenance management and exceptional client service delivery. This role combines technical expertise in CMMS administration with hands-on facilities management, working remotely while maintaining strong client relationships and coordinating with maintenance technicians and third-party providers. You'll be responsible for maintaining the operational integrity of our maintenance management systems while driving continuous improvement in service delivery, KPI achievement, and customer satisfaction across multiple retail locations.

Requirements

3-4+ years of experience in facilities management with proven expertise managing CMMS/work order applications
Proficiency in MS Office with advanced Excel spreadsheet skills and capability to customize administrative reports
Superior customer service skills with strong orientation to provide exceptional client experience
Demonstrated ability to maintain professionalism under stressful situations and manage work under time constraints
Strong written, verbal and interpersonal communication skills with collaborative working style
Ability to multitask effectively and work independently without direct supervision
Willingness to participate in rotating on-call schedule for nights, weekends and holidays to handle emergency calls

Nice To Haves

Undergraduate degree or equivalent combination of education and experience
Previous experience with Corrigo CMMS platform and vendor coaching capabilities
Background in retail facilities management or distributed portfolio oversight
Experience developing quality improvement practices and implementing response plans
Knowledge of facility management KPIs and service level agreement management
Familiarity with third-party contractor management and vendor coordination processes
Understanding of preventative maintenance scheduling and recurring maintenance protocols

Responsibilities

Plan, schedule, coordinate and assign all frequency and work type maintenance activities using industry and client best practices for your assigned portfolio
Oversee daily work order review and follow-up to ensure successful service delivery and optimal customer experience
Manage vendor performance and coordinate all Preventative and Recurring Maintenance activities for assigned properties
Serve as primary interface with clients and sites remotely, cultivating positive working relationships with client representatives and service providers
Maintain overall integrity of the CMMS (Corrigo) system, supporting the account team and ensuring proper system configuration to meet internal and client objectives
Develop and produce monthly, quarterly, annual, and ad-hoc account reporting including work order activity, scheduled maintenance, service level compliance, and incident reporting
Communicate KPI and SLA requirements in a timely manner while partnering to identify service delivery improvements and cost savings opportunities