Assistant Executive Housekeeper

Island View Casino Resort • Gulfport, MS

4d

About The Position

The ASSISTANT EXECUTIVE HOUSEKEEPER is esponsible for the day to day operations of the hotel housekeeping department. Responsibilities include but not limited to: Provides support to the Executive Housekeeper in all areas of the Housekeeping operation, such as staff training, coaching, and counseling. Also enforces the hotel’s standard operating procedures, plans and allocates daily workload to housekeeping staff based on company needs, ensures that staff follows housekeeping policies, assists the Executive Housekeeper in the financial forecast, budget preparation, and expense management activities, generates reports related to expenses, labor, etc., addresses guest complaints and inquiries in a timely and professional manner, assist in employee hiring, training, performance evaluation, retention and termination activities, and educates staff about company policies, procedures and operations.

Requirements

• Must be 18 years of age
• High School diploma or GED
• 3-4 years’ experience in hotel guest room service and/or hotel operations
• Supervisory experience

Responsibilities

• Provides support to the Executive Housekeeper in all areas of the Housekeeping operation, such as staff training, coaching, and counseling.
• Enforces the hotel’s standard operating procedures
• Plans and allocates daily workload to housekeeping staff based on company needs
• Ensures that staff follows housekeeping policies
• Assists the Executive Housekeeper in the financial forecast, budget preparation, and expense management activities
• Generates reports related to expenses, labor, etc.
• Addresses guest complaints and inquiries in a timely and professional manner
• Assists in employee hiring, training, performance evaluation, retention and termination activities
• Educates staff about company policies, procedures and operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED