Assistant Executive General Manager

Associa•New York, NY

About The Position

The Assistant Executive General Manager (AEGM) will support the Executive General Manager in the overall management, operations, and regulatory compliance of a New York State Mitchell-Lama housing development(approximately 15,372 units on 320 acres). The AEGM will play a critical role in ensuring the property operates efficiently, maintains fiscal soundness, provides a high quality of life for residents/shareholders, and strictly adheres to all New York State Homes and Community Renewal (HCR) and other applicable government regulations.

Responsibilities

Ensure strict compliance with all Mitchell-Lama rules and guidelines, including income verification processes, waitlist management, and annual income affidavits.
Assist in preparing and submitting all required reports to state and city agencies (e.g., HCR, HPD, HUD), including monthly general manager reports (GMR), monthly vacancy reports, and annual audited financials.
Oversee the electronic submission of the annual income affidavits process, ensuring all documentation is submitted accurately and timely.
Oversee the Mitchell-Lama waitlist entries and coordinate the logistical aspects of move-ins, move-outs, and unit turnovers.
Ensure the development is always “audit ready” for reviews by government agencies and internal auditors.
Trains and coaches’ management staff and develops performance standards with subordinates to reach, or exceed, standards on a continuous basis.
Meets regularly with department heads, building and townhouse associations to determine community needs, concerns, etc. and addresses any pertinent concerns in a timely manner.
Assist in the supervision of the following departments: corporate administrative services, automotive services, residential and commercial leasing, parking, and capital construction.
Supervise the hiring, training, and performance evaluations for administrative staff.
Assist in managing capital improvement projects, including working with vendors, coordinating bidding processes, and ensuring projects are completed within established budgets and standards.
Assist the Executive General Manager in the preparation and monitoring of the annual operating and capital budgets.
Represent the Executive General Manager at meetings with city, state, and federally elected officials.
Monitor expenditures, review invoices, and ensure all spending aligns with budget projections and HCR's approval requirements for large expenditures.
Ensure all resident complaints and inquiries are handled in a professional, timely, and diplomatic manner.
Enforce House Rules and Regulations, the occupancy agreement, and all relevant regulatory programs.
Attend court proceedings for lease violations or evictions when necessary.
Ensure understanding and adherence to all Fair Housing/Equal Housing, Section 504, and ADA regulations, including processing requests for reasonable accommodations.
Attend building and townhouse association and/or board meetings as required.
Performs other duties as assigned.