Responsible for assisting the Executive Director to create and maintain a residential environment that is welcoming, home-like, safe, and supportive. Promotes a team approach to resident services, leading the team members to contribute their talents in the most effective way. Demonstrates high customer satisfaction, promotes high staff morale and productivity, and supports regulatory compliance. Critical Success Factors A strong customer service focus, which is demonstrated in daily interactions. Leadership qualities that inspire others to respect and contribute to the shared vision for success. Well-developed decision making skills for business and people-related success. Successful experience with conflict management and problem solving. Recognition of the value of individual contribution to team productivity and a commitment to helping staff develop personal and professional talents. Effective communication skills encompassing one-on-one as well as group presentations. Flexibility and adaptability to allow for the unexpected in meeting resident or staff needs. Demonstrated skill in interviewing, hiring, training, supervising, and evaluating staff. Demonstrated skill in marketing and sales.
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Job Type
Full-time
Career Level
Executive
Number of Employees
5,001-10,000 employees