The position involves communicating service needs to chefs and stewards throughout functions, totaling charges for group functions, and preparing and presenting checks to group contacts for payment. The role requires verifying that banquet rooms, restaurants, and coffee breaks are ready for service, ensuring proper centerpieces are displayed on every table, and inspecting the cleanliness and presentation of all china, glass, and silver prior to use. The individual will check in with guests to verify satisfaction, set tables according to the type of event and service standards, and communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintaining cleanliness of work areas throughout the day is essential, as is supporting compliance with brand standards and legal obligations. The role also involves leading shift teams to provide consistent, high-quality service, coordinating daily stand-up meetings, pre-shift meetings, and pre and post-meal briefings, communicating performance expectations, and training staff in processes. Additionally, the individual will assist more senior managers in completing financial and administrative duties while striving to continually improve guest/event and employee satisfaction and maximize financial performance.