Exotics Racing School-posted 3 months ago
Full-time • Entry Level
Las Vegas, NV
101-250 employees
Educational Services

Under the direct supervision of the Director of Sales, the Assistant Event Coordinator is responsible for overseeing VIP and group events from the planning and preparation phase through to completion. Their duties include meeting with vendors at the venue location to help with set-up, running errands for supplies and decorations and working with staff to ensure the completion of a successful event. Their job is to work also with the Sales team to help them establish their event needs along with working the events on track. The employee in this classification will assist with the sales and operations of VIP, group sales and corporate events as needed. This includes ensuring all committed contracts are entered in our CRM system correctly, pricing and payments are accurate and received, calendar invites are created and updated accordingly to the bookings, transportation is scheduled, and other miscellaneous add-ons are scheduled for the event. The employee is also responsible for greeting and hosting VIP and/or groups for corporate sales. Ensure all customer requests are met for their experiences, work closely with the Sales team and Track team to coordinate a successful group event for the client.

  • Interacts with the Sales and Track team in person, provide product and service information, resolves problems, and seeks to obtain Client satisfaction and repeat business.
  • Establishing and maintaining relationships with vendors and our Track Team.
  • Planning event details and aspects, including seating, dining and guests.
  • Collecting payments on time.
  • Managing events and addressing potential problems that may arise.
  • Planning for potential scenarios that could impact the integrity of the event.
  • Maintaining a working knowledge of the complex needs of a wide variety of events.
  • Resolves product or service problems by clarifying a customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the challenges, expediting correction or adjustment, following up to ensure resolution.
  • Greet customers professionally and proactively.
  • Provide a safe & fun environment for every customer.
  • Maintain track appearance and functionality; reports any concerns to management.
  • Ensure the welcome center areas remain clean and safe.
  • Work well with co-workers to provide industry leading customer service.
  • Provide industry leading customer service.
  • Knowledgeable of facility emergency procedures.
  • Other duties as assigned.
  • High School diploma or GED.
  • Two or more years of experience in a customer service role.
  • Active learning, active listening, critical thinking, basic math skills.
  • Strong attention to detail.
  • Negotiation, persuasion, service orientation, social perceptiveness.
  • Conflict resolution and problem solving skills.
  • Time management & ability to prioritize/reprioritize.
  • Desktop Computer Skills: Excel Spreadsheets, internet navigation, and word processing.
  • Bilingual in Spanish, French or other languages.
  • Knowledge of, experience with or passion for exotic cars and racing.
  • A comprehensive compensation package including a competitive medical, dental, and vision plan with national provider networks.
  • 401k retirement plan.
  • Paid time off.
  • Free Exotics Racing experience and Go-kart's sessions after 3 months.
  • Friends and Family discount at Exotics Racing after 3 months.
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