Assistant eCommerce Manager

Albertsons Companies • South Portland, ME

18h • Onsite

About The Position

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. As an eCommerce Assistant Department Manager, you’ll support the daily operations of our fast‑growing online grocery program. You’ll coach and develop your team, ensure excellent order fulfillment, and help deliver a “just like you picked it” shopping experience for our customers. This position is perfect for someone with strong retail, eCommerce, or grocery operations experience looking to grow in a dynamic environment.

Requirements

• Strong communication and coaching skills
• Customer‑service mindset
• Ability to stay calm and organized in a fast‑paced environment
• Strong teamwork and collaboration
• Positive leadership presence
• Experience in retail, grocery, eCommerce, or online order fulfillment
• Ability to lead and support teams through changing priorities
• Basic computer proficiency and comfort using multiple operating systems
• Strong organization, scheduling, and time‑management skills
• Understanding of food safety practices
• Familiarity with order fulfillment, slot management, and online grocery workflows
• Knowledge of customer service best practices
• Work independently and make decisions in real time
• Lift 25–50 lbs and stand/walk for extended periods
• Problem‑solve quickly, especially during peak business times
• Motivate team members to achieve department goals
• High School Diploma or GED required
• Must be available for 40 hours per week and during peak business times
• Ability to maintain performance, accuracy, and service standards
• This is an in‑store position and not remote. Physical presence in the store is required to support order fulfillment, assist team members, and stop orders when needed during high‑volume or operational situations.
• Must be comfortable working on the sales floor and responding to real‑time customer and operational needs

Responsibilities

• Support all daily functions of the eCommerce / online grocery department, ensuring accurate picking, high‑quality items, and on‑time order readiness.
• Coach, train, and support eCommerce Shoppers to maintain excellent service and order accuracy.
• Help drive strong customer satisfaction scores, including order accuracy and retention.
• Review order volume, staffing levels, and scheduling needs to meet service and labor goals.
• Monitor department performance metrics and provide coaching to team members as needed.
• Resolve customer concerns and process order‑related adjustments professionally and promptly.
• Uphold food safety standards, including proper temperature management, handling, and storage.
• Audit orders, substitutions, and staging to ensure quality, freshness, and accuracy.
• Maintain department organization, cleanliness, and readiness for both customers and team members.
• Assist with training new hires and cross‑trained associates.
• Keep store leadership informed during high‑volume periods or staffing challenges.
• Attend Department Manager meetings and provide performance updates when necessary.
• Support local customer awareness efforts for eCommerce services.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees