Assistant District Operations Director

Firstkey Homes • Indianapolis, IN

336d

About The Position

The Assistant District Operations Director will provide support to the District Operations Director with overall portfolio management support in all aspects of property operations. This includes monitoring, evaluating, and communicating ongoing operational activities for newly acquired and stabilized homes. This role is responsible for ensuring a positive resident experience for the portfolio including, but is not limited to assisting with rent collection, resident inquiries and escalations, maintenance resolution (level 1 escalations for assigned portfolio as well as level 2 escalations portfolio wide) and Section 8 compliance and abatement prevention. Additionally, this role will oversee and manage the Rent Assistance programs including rent deferment/forgiveness/transitional programs and directly responsible for the Section 8 portfolio for the market throughout the Indianapolis District.

Requirements

• Bachelor's Degree
• 7+ years of progressive property management experience in either single family or multi-family rental industry with Section 8 compliance experience
• 5+ years proven management experience leading teams
• Valid Driver's License
• Intermediate Technology expertise (Microsoft Office Suite)
• Ability to obtain IN & IL Real Estate License within 120 days of hire date

Nice To Haves

• Experience working in a fast pace, high-growth company
• Degree in Business
• An active real estate license in the applicable state of practice is required
• 5+ years of Extensive Section 8 compliance management
• 10+ years of management experience leading productive teams
• Yardi software expertise
• Strong Customer Service & Conflict Management Experience
• Strong maintenance management resolution

Responsibilities

• Review market financial reporting and performance metrics
• Assist with the daily, weekly, and monthly management of market delinquency/debt collections
• Manage Portfolio resident relations including high priority escalations
• Review all payments/ledger adjustments to ensure timely and accurate data
• Quality Assurance spot checks to ensure compliance on all company policies & procedures
• Reinforce adherence to all FHA & Section 8 Compliance regulations
• Lead daily workflow processes with an accelerated level of organization and appropriate priority
• Provide inspirational and engaging leadership to yield a strong, collaborative, and productive team
• Oversee the market Section 8 portfolio including newly acquired and stabilized properties
• Maintain an active real estate license in all markets in assigned portfolio and adhere to company real estate license requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree