Publisher's Circulation Fulfillment-posted about 1 year ago
Full-time • Mid Level
Wrentham, MA
Warehousing and Storage

The Assistant Distribution Center Manager is responsible for managing daily operations at a distribution center, ensuring the successful distribution of newspapers and other products to customers. This role focuses on maintaining a clean, safe, and productive work environment while meeting customer service and financial goals. The position involves supervising staff, overseeing logistics, and ensuring compliance with corporate policies and procedures.

  • Ensure overall center environment is clean, safe, well organized, and productive.
  • Assist in managing daily operations and staff at the Distribution Center.
  • Oversee the printing, review, and distribution of emails and route paperwork in advance of operations.
  • Supervise the unloading of delivery trucks and verify arrival time and accurate receipt of all products.
  • Oversee the accurate distribution of copies to Delivery Service Providers.
  • Manage communication of complaints or delivery requests to Delivery Service Providers daily.
  • Maintain secure Distribution Center files, including proper sequencing of subscriber accounts and street directory maintenance.
  • Develop a comprehensive understanding of the Delivery Service Provider agreement and administer it effectively.
  • Contract Delivery Service Providers and maintain contracts securely.
  • Show geographic territory to new Delivery Service Providers including route assimilation.
  • Prepare weekly route settlement to ensure proper payment to Delivery Service Providers for services rendered.
  • Ensure procedures are followed for timely delivery of products to subscribers.
  • Communicate directly and professionally with subscribers to resolve delivery problems.
  • Assist in recruiting, interviewing, and onboarding new Distribution Center support staff.
  • Train Distribution Center support staff to perform all operational functions effectively.
  • Assist in preparing and conducting Quarterly Check-Ins for Distribution Center support staff.
  • Manage geographic territory, identifying efficiencies in route restructuring opportunities.
  • Minimum of 2 - 5 years related work experience.
  • High School diploma or equivalent; Associate/Bachelor Degree preferred.
  • Material Handling Equipment Certification(s) preferred.
  • Ability to communicate professionally in various ways until understood by all parties involved.
  • Ability to identify and select qualified candidates for open positions.
  • Ability to train and develop Distribution Center staff and foster a cohesive team environment.
  • Familiarity with material handling equipment and understanding of required maintenance records.
  • Proficient in MS Office (MS Word and MS Excel) and PCF applications (e-time, RouteSmart, SAP).
  • Knowledge of the geographical area serviced from the Distribution Center.
  • Ability to manage and perform multiple tasks simultaneously.
  • Access to a reliable vehicle, valid driver's license, and automobile insurance at required limits.
  • Experience in logistics or distribution management.
  • Knowledge of customer service best practices.
  • Experience with route optimization software.
  • Innovative and growth-oriented work environment.
  • Opportunity to work alongside passionate team members.
  • Being part of a third-generation family-owned business that values employees and customers.
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