Assistant Dispensary Manager

Acreage Holdings, Inc.•Worcester, MA

40d

About The Position

The Assistant Dispensary Manager is responsible for ensuring the efficient operation of the dispensary through effective partnership of the Dispensary Manager and appropriate delegation to the dispensary staff. The Assistant Dispensary Manager will possess outstanding customer service skills, a problem-solving attitude, attention to detail, strong interpersonal and communication skills.

Requirements

High school degree or equivalent required
Must have a minimum of 2 years of supervisory or managerial experience
Cash Management and Inventory control experience
Highly Proficient in Microsoft Outlook, Word, Excel and PowerPoint
Strong knowledge of and proficiency with Point of Sale, inventory and transaction tracking systems used to facilitate sales and operations
Must have night and weekend availability working non-traditional business hours periodically to maintain appropriate oversight and approachability for all shifts

Responsibilities

Responsible for managing efficient operations within a fast-paced environment through effective team scheduling, delegation, and coaching
Serves as a resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations
Responsible for delegating tasks to Lead Dispensary Associates and Dispensary Associates to maintain a compliant, clean, efficient, and positive environment
Professionally responds to all staff questions, concerns, or suggestions
Partners with Dispensary Manager &/or Human Resources as needed to resolve any conflict immediately
Coordinates with the upper management to ensure accurate information is communicated to dispensary staff
Manage and implement training on POS system
Provides superior customer service for vendors, patient/customers, and caregivers, and ensures team provides exceptional service as well
Responds to all patient/customer complaints, requests, concerns, suggestions professionally
Maintain inventory control system and perform routine counts of all cannabis and non- cannabis products in the facility
Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries
Maintain accurate records of all dispensary activities including daily cash reconciliations, patient/customer records, sales, deliveries and returns in accordance with the State and the standards set by Company
Provide regular inventory, sales, and requested reports to the Management Team
Additional duties as assigned by management