Assistant Director

HHS, LLC•Dallas, TX

12d

About The Position

Ramp Services Duty Manager Oversee ramp services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.

Requirements

2 to 5 years of management experience
Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
Proven track record of safety compliance and process improvement
Must possess a valid driver’s license and Motor Vehicle Report/MVR (varies by airport)
Knowledge of FAA and OSHA regulations
Must pass a drug test/ background check and be able to obtain airport security clearance
Ability to work a flexible schedule that may include nights, weekends, and holidays
Must be willing to relocate for promotion opportunities

Nice To Haves

Proficiency in languages other than English, especially Spanish

Responsibilities

Deliver effective ramp services operations for our customers
Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements
Address and resolve customer service issues in a timely manner with professionalism
Review new airline and vendor contracts and provide feedback
Meet with customers regularly to receive feedback and monitor satisfaction levels
Build and maintain relationships with key stakeholders
Manage safety and security procedures to comply with HHS operating standards
Create a positive and inclusive work environment to lead and motivate team members
Monitor and/or conduct required training of team members