Assistant Director of New Bedford

Commonwealth of Massachusetts • New Bedford, MA

17h

About The Position

The Department of Transitional Assistance (DTA) is qualified individuals to fill the role of Local Office Assistant Director for New Bedford TAO. The selected candidate will assist in the management of all programs administered by the Department, including Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled and Children (EAEDC), Supplemental Nutrition Assistance Program (SNAP) and Employment Services within the communities served by the office. Duties and Responsibilities (these duties are a general summary and not all inclusive): Assist the Director with the implementation of efficient business models utilizing available data in order to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures incorporating good customer service objectives. Plan, control and execute priority work assignments of eligibility staff to assure compliance with goals, objectives and priorities established by the Department. Assist in developing and maintaining community relationships for the purpose of achieving the agency mission. Ensure staff for all programs has an opportunity for professional development and job satisfaction, with consistent evaluations based upon their performance. Direct and supervise the administrative functions of the Transitional Assistance Office including coordination and plans for adequate staffing. Evaluate the needs of the area office and develops plans in regard to personnel, equipment, space and supplies. Process and coordinate all personnel changes with the Human Resources Unit as well as the maintenance of employee performance and attendance reports. Responsible for the data processing within the Transitional Assistance Office.

Requirements

• Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
• Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Nice To Haves

• Ability to provide motivation, encouragement, leadership and supervision to an interdisciplinary team of approximately 50 staff responsible for effectively and efficiently delivering quality customer service, resources and services.
• Experience working with Federal or State programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation.
• Exceptional negotiation, conflict resolution and coaching skills.
• Ability to manage multiple tasks simultaneously as a result of effective planning, delegation and communication.
• Experience in workforce development, education or housing.
• Understanding of issues of poverty and diverse low-income populations.
• Excellent verbal and written communication and reporting skills.
• Strong computer skills, including word processing, email, and Excel.

Responsibilities

• Assist the Director with the implementation of efficient business models utilizing available data in order to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures incorporating good customer service objectives.
• Plan, control and execute priority work assignments of eligibility staff to assure compliance with goals, objectives and priorities established by the Department.
• Assist in developing and maintaining community relationships for the purpose of achieving the agency mission.
• Ensure staff for all programs has an opportunity for professional development and job satisfaction, with consistent evaluations based upon their performance.
• Direct and supervise the administrative functions of the Transitional Assistance Office including coordination and plans for adequate staffing.
• Evaluate the needs of the area office and develops plans in regard to personnel, equipment, space and supplies.
• Process and coordinate all personnel changes with the Human Resources Unit as well as the maintenance of employee performance and attendance reports.
• Responsible for the data processing within the Transitional Assistance Office.

Benefits

• Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees