Assistant Director - Worcester

Commonwealth of Massachusetts • Worcester, MA

9d

About The Position

The Department of Transitional Assistance (DTA) is searching for two Local Office Assistant Directors. To succeed in this role, you must be an exceptional leader who thrives in a fast-paced environment. You are well respected and are known for your expertise in guiding the professional development of your staff. You’re a problem solver who is respected for providing outstanding support and are savvy in the development and management of relationships with various stakeholders and partners. As the Local Office Assistant Director, you will assist in the management of all programs administered by the Department, including Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled and Children (EAEDC), Supplemental Nutrition Assistance Program (SNAP) and Employment Services within the communities served by the office. DTA attracts people who are passionate about public service, love to work in a fast-paced environment, and are committed to diversity, equity, and inclusion. Duties and Responsibilities (these duties are a general summary and not all-inclusive): Assist the Director with implementing efficient business models utilizing available data to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures, incorporating good customer service objectives. Plan, control, and execute priority work assignments for eligibility staff to ensure compliance with the department's goals, objectives, and priorities. Assist in developing and maintaining community relationships to achieve the agency's mission. Ensure staff for all programs have an opportunity for professional development and job satisfaction, with consistent evaluations based on their performance. Direct and supervise the administrative functions of the Transitional Assistance Office, including coordination and planning for adequate staffing. Evaluate the area office's needs and develop personnel, equipment, space, and supplies plans. Process and coordinate all personnel changes with the Human Resources Unit, as well as maintain employee performance and attendance reports. Responsible for data processing within the Transitional Assistance Office.

Requirements

• Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Nice To Haves

• Ability to provide motivation, encouragement, leadership, and supervision to an interdisciplinary team of approximately 50 staff responsible for effectively and efficiently delivering quality customer service, resources, and services.
• Experience working with Federal or State programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation.
• Exceptional negotiation, conflict resolution, and coaching skills.
• Ability to manage multiple tasks simultaneously as a result of effective planning, delegation, and communication.
• Experience in workforce development, education or housing.
• Understanding of issues of poverty and diverse low-income populations.
• Excellent verbal and written communication and reporting skills.
• Outstanding computer skills, including email and Excel.
• Given the population served, bilingual or multilingual Fluency.

Responsibilities

• Assist the Director with implementing efficient business models utilizing available data to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures, incorporating good customer service objectives.
• Plan, control, and execute priority work assignments for eligibility staff to ensure compliance with the department's goals, objectives, and priorities.
• Assist in developing and maintaining community relationships to achieve the agency's mission.
• Ensure staff for all programs have an opportunity for professional development and job satisfaction, with consistent evaluations based on their performance.
• Direct and supervise the administrative functions of the Transitional Assistance Office, including coordination and planning for adequate staffing.
• Evaluate the area office's needs and develop personnel, equipment, space, and supplies plans.
• Process and coordinate all personnel changes with the Human Resources Unit, as well as maintain employee performance and attendance reports.
• Responsible for data processing within the Transitional Assistance Office.

Benefits

• Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package.
• We take pride in providing a work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees