Assistant Director, Transfer Admissions

CSU Careers • Long Beach, CA

1d • Onsite

About The Position

Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth. The Assistant Director, Transfer Admissions organizes, plans, and directs the work of the Transfer Admissions Evaluation Unit under the general direction of the Associate Director, Admissions. This position is responsible for the general operations of the admissions cycle, coordination of staff training, and dissemination of information related to admissions to prospective students, departments and colleges, and the general public. Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.

Requirements

• Demonstrated ability to coordinate workflow, carry out assignments without detailed instructions, train staff on relevant policies and procedures, and establish quality control guidelines.
• Knowledge of online student information systems and Microsoft Excel.
• Demonstrated ability to analyze system programs and propose solutions.
• Knowledge of admission policies, transfer credit evaluations, and requirements such as: Verification/accreditation of post-secondary, grading policies, and scholastic standing on transcripts.
• Transferability of coursework.
• Calculations for transferable units attempted, units completed, and grade points.
• Credit for tests (AP, IB, CLEP), military service, homeschooling or other types of non-collegiate instruction.
• Knowledge of difference in units, grade discrepancies, and missing GE designators.
• Knowledge of academic information to determine applicable rules and regulations.
• Familiarity with course catalogs, Assist.org, and college websites.
• Strong ability to work effectively with supervisors, subordinates, peers, faculty, administrators, and staff.
• Treats all customers (students, faculty and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision.
• Displays diplomacy, tact and respect for all customers, both internal and external, in all situations.
• Demonstrates empathy, fairness and professionalism when providing service to all customers, including students, faculty and staff colleagues.
• Ask questions to clarify customer priorities and needs in order to deliver the best possible or most viable solution to meet those needs, making appropriate referrals as needed.
• Ability to handle information in a confidential and professional manner.
• Demonstrated ability to communicate technical information and convey disappointing information.
• Demonstrates ability to communicate with ethnically and culturally diverse communities.
• Ability to handle multiple tasks with short deadlines.
• Ability to demonstrate excellent time management and organizational skills.
• Ensures operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor.
• Ensures quality, usability and integrity of system data by working within approved processes and testing procedures.
• Understands, commits and constructively supports team goals, issues and decisions, holding accountable to team objectives.
• Uses collaborative behaviors to build relationships, affect change, influence decisions and achieve mutual strategic goals.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
• Equivalent to a bachelor's degree in a related field and three years of related experience required.

Nice To Haves

• 2 years of supervisory experience.
• Experience in running reports on student data for production management purposes.

Responsibilities

• Plan, organize, and oversee the workflow of the Transfer Admissions Evaluations Unit.
• Develop training for staff in policies and procedures, oversee team workload assignments, and monitor daily/weekly production of admissions applications.
• Analyze and oversee admissions processing for designated populations; independently identify and resolve complex operational, policy, and data issues, and coordinate solutions across departments to support effective and compliant operations.
• Oversee the development, analysis, and improvement of transfer admissions operations.
• Serves as the primary operational resource for complex transfer admissions issues; and implement solutions in consultation with the Associate Director of Transfer Admission.
• Coordinates cross-functional efforts to ensure consistent application of policies, data integrity, and efficient processing across university departments.
• Represent the university to the public in admissions-related matters.
• Collaborate with University Outreach and School Relations to provide admissions information to college counselors and prospective applicants.
• Communicate admissions policies and updates to the Center for International Education and the Educational Opportunity Program (EOP) to support effective implementation.

Benefits

• Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees