Assistant Director, Ticket Operations

Yale University • New Haven, CT

81d • $61,500 - $91,875

About The Position

Yale Athletics is seeking a highly motivated Assistant Director of Ticket Operations to assist the Assistant Athletic Director, Ticket Operations. Primary responsibilities include leading all outbound ticket sales efforts for Yale Athletic events. In addition, this position will be a primary contact for student and temporary/casual staff effectively communicating weekly schedules, training, and payroll processing. The Assistant Director of Ticket Operations must adhere to all NCAA, ECAC and Ivy League Conference Rules and Regulations.

Requirements

• Knowledge of sales and customer services best practices and demonstrated track record in sales and building quality relationships.
• Superior interpersonal and communication skills.
• Ability to work with differing populations across the University and community.
• Ability to problem solve and handle conflict independently.
• Strong attention to detail and ability to balance multiple tasks with evolving priority levels adjusting focus as needed.
• Ability to operate independently, take initiative, and apply critical thinking to make sound decisions.
• Proficient technical abilities with electronic devices and software systems and confidence in ability to quickly learn new devices and systems.
• Ability to lead, manage and train a combination of temporary/casual staff and students.

Nice To Haves

• Experience in ticket operations and/or in a collegiate athletics environment.
• Strong supervisory or leadership experience.
• Experience with AudienceView or other ticketing platforms, ARMs, Google Sites, Photoshop.

Responsibilities

• Serves as the primary ticket operations contact for assigned events which involves oversight of all facets of the event operations.
• Ensures compliance with the University, state, and federal laws, policies, and regulations.
• Responsible for preparation of ticket sales for Yale University Athletics.
• Updates and maintains the Yale Ticket Office Manual site for internal communication including information from any relevant departmental units.
• Establishes best practices for ticket operations and ensures consistency in the program in compliance with University and NCAA regulations.
• Oversees student and casual staff, which includes work allocation, training, enforcement of internal procedures and controls, and problem resolution.
• Ensures and develops appropriate staffing plan for events.
• Oversight of weekly payroll processing for unit.
• Collects ticket revenue adherence to university collection policies.
• Tracks ticket sales to ensure all revenue is collected, reconciled, and verified in accuracy in accordance with internal and external reporting requirements.
• Provides recommendations in the strategic planning and implementation of ticket sales initiatives.
• Proposes and implements ticket sales strategy to maximize engagement and department revenue growth.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Tuition reimbursement
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees