Assistant Director: Technology Services - US

Mayer Brown • New York, NY

13d • Hybrid

About The Position

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our New York, Chicago, Houston, or Washington, D.C. office, as an Assistant Director: Technology Services - US. The Assistant Director: Technology Services – US will work closely with the business and legal teams across the Firm’s US offices to establish effective and lasting partnerships. This position requires a thorough understanding of stakeholder requirements, the ability to communicate the value of IT services, and the responsibility to align IT initiatives with the Firm’s strategic goals. The role supports the oversight of daily IT operations, focusing on maximizing availability, performance, and user satisfaction in coordination with the Director: Global Technology Services. The Assistant Director will cultivate robust relationships with local office leadership, promote a client-focused approach, and ensure that US operations contribute to and benefit from the Firm’s global standards and initiatives. The Assistant Director: Technology Services will support the Director: Global Technology Services in delivering exceptional IT services bringing consistency, efficiencies and operational excellence across the firm. This position is a key proactive point of contact for lawyers and business services staff with regard to current and future technology opportunities and is a primary point of contact for the office Directors of Administration within their region to address IT questions and concerns.

Requirements

• Bachelor’s degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
• Minimum of 10 years of professional IT experience, with at least 5 years in a supervisory or management role
• Proficiency in Microsoft Office products
• Strong knowledge of IT infrastructure, software, and technologies
• Experience managing IT operations, projects, and support teams
• Familiarity with IT service management tools and best practices, including Agile/DevOps methodologies and project portfolio management
• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
• Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
• Ability to work under pressure, meet deadlines with shifting priorities
• Must be a self-starter with a high level of initiative
• Strong customer service skills, able to anticipate needs and exercise independent judgment.
• Strong attention to detail, organizational skills, leadership skills and the ability to handle multiple projects
• Maintains confidentiality and exercises discretion
• Exercises solid strategic thinking and problem-solving skills
• Manages processes for direct reports in regards to performance appraisals, annual compensation, goal setting, performance counselling and development for US IT staff
• Demonstrated leadership and supervisory experience
• Operational budget analysis and staffing recommendations
• Conducts analysis of staffing levels and participation in the recruitment process
• Able to determine and implement change processes to improve workflow efficiencies
• Process- and service-oriented with strong leadership and project management skills
• Able to set priorities and delegate in an efficient manner

Nice To Haves

• Experience in legal or professional services environment strongly preferred

Responsibilities

• Work with the Director: Global Technology Services to define services and agree on meaningful service levels with the business
• Support subordinate managers/supervisors by providing leadership and guidance in alignment with the Global Director’s strategic direction for planning, designing, developing, and implementing technology projects
• Engage with stakeholders to capture and reflect the 'Voice of the Client' in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys
• Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy
• Oversee day-to-day IT support operations across US locations to uphold service standards, performance, and security in alignment with the Global Director’s strategic objectives
• Build and maintain strong relationships with US office leadership, practice groups, and business units to ensure IT services meet evolving business needs
• Supervise and develop US-based IT support teams, fostering a culture of collaboration, innovation, and continuous improvement
• Support the Global Director in promoting cost-effective operation and maintenance of information systems, business processes, and project delivery
• Support the effective operation of the US service support desk by monitoring issue resolution and adherence to SLAs and KPIs
• Monitor and report on service performance metrics, identify problems, and recommend process improvements
• Assist in asset and configuration management for US offices, ensuring alignment with global standards
• Support the implementation and optimization of ServiceNow as a key platform for IT service management
• Provides regular reporting on key performance indicators, service levels, and budget utilization to Director: Global Technology Services
• Participate in vendor management and contract negotiations for US-based IT services
• Ensure compliance with Firm policies, security standards, and US-specific regulatory requirements
• Perform other duties as assigned to meet Firm goals and objectives

Benefits

• We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees