Assistant Director-Technical Laboratory Services

CompuNet Clinical Laboratories•Dayton, OH

2d•Onsite

About The Position

Responsible to assist the Director, Hospital Lab Operations to achieve established metrics and meet customer and patient expectations. This position is responsible for the overall leadership, management and operational excellence of the technical areas with primary responsibility for Chemistry, Hematology, Emergency Trauma Center (ETC), Point of Care Testing (POCT) and Blood Transfusion Services (BTS).

Requirements

Bachelor’s degree and current ASCP certification required.
5–7 years of experience in chemistry and/or hematology; Blood Transfusion Services experience preferred, with proven success in increasing lab responsibilities.
Demonstrated leadership in budget management, inspection readiness, procedure and policy development, lab safety, policy enforcement, and conflict resolution.
Strong stress tolerance and ability to lead effectively in challenging situations.
Excellent written and verbal communication, interpersonal, and client service skills.
Proven people management, coaching, and team-building abilities.
Strong reasoning skills and independent judgment.
Exposure to biohazard substances and hazardous chemicals; must follow all Company safety, ergonomic, health, and PPE policies.
Complete required safety training and health evaluations on time; anticipate and respond to safety hazards while promoting safety awareness.
Must have visual acuity and manual dexterity for extended computer use, data entry/analysis in noisy environments, reading small print, and manipulating collection devices.
Able to lift and carry up to 20 lbs for 50 yards; lift up to 50 lbs to four feet.
Capable of standing for long periods, repeated short-distance walking, and working under pressure or in stressful situations.

Nice To Haves

Blood Transfusion Services experience preferred

Responsibilities

LEADERSHIP Lead and direct Technical Lab Operations (Chemistry, Hematology, ETC, POCT, BTS) in alignment with CompuNet’s mission, vision, and values to meet business and customer goals.
Promote and enhance internal and external customer satisfaction initiatives.
Collaborate with System Technical Directors to ensure high standards and system-wide consistency.
Coach and guide the Technical Services Leadership team for effective front-line leadership and daily operations.
Drive employee engagement, manage Engagement Survey, and address identified issues.
Ensure consistent accountability and performance across Lab Leadership.
Maintain clear and consistent team communication through meetings, memos, and other channels.
Coordinate with Assistant Director - Lab Support and MVH Lab Leadership to ensure consistent patient care and seamless shift transitions.
Support broader organizational goals through project work, sales collaboration, and cross-functional teamwork.
Communicate department goals and promote efforts to meet organizational metrics.
Participate in CompuNet Management Team meetings, committees, and initiatives.
Perform other duties as assigned to support organizational effectiveness.
EFFECTIVE STAFFING Develop a departmental staffing plan and process to ensure that rotating 6 week schedules and daily schedules and work assignments fulfill requirements for optimal service delivery.
Select new employees, provide initial training and ongoing development through coaching, continuing education, competency assessment and the performance appraisal process.
Set goals and objectives, determine appropriate corrective action and document employee performance throughout the year.
Oversee the training and professional development of the Technical Services Team, ensuring their competency of assigned duties.
Ensure appropriate record maintenance for regulatory purposes.
Ensure Technical Services Leadership review timekeeping system data on a regular basis, submit completed payroll records on time.
Provide guidance to Technical Services Leadership team on how to manage department scheduling and overtime.
ONGOING IMPROVEMENT AND COMPLIANCE Promote process and continuous improvement to enhance organizational effectiveness.
Lead departmental quality assurance activities, including metric reporting, workflow troubleshooting, and improvement facilitation.
Support budget development and management, balancing cost control, quality, and organizational needs.
Develop and enforce departmental compliance, ergonomic, and safety procedures per company and regulatory policies; ensure a safe work environment.
Write, revise, and implement technical and departmental procedures aligned with the CompuNet Quality Program to meet CLIA and all regulatory requirements.
Ensure readiness for inspections and accreditations by regulatory agencies.
Maintain technical competence and patient care skills through ongoing application and self-development.