Assistant Director Table Games

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Coachella, CA

About The Position

As an Assistant Director of Table Games, you will oversee the day-to-day operations of the Table Games Department in accordance with applicable laws and Company policy. The primary responsibilities include, but are not limited to, managing guest relations, personnel, and regulatory compliance. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Requirements

Must have knowledge of all main games including blackjack, roulette, craps, and poker.
Must be 21 years of age or older.
High school diploma or GED.
Must have five years of casino table games management required
Must have knowledge of all casino game rules
Must have overall knowledge of the gaming industry and tracking system concepts.
Must have knowledge of all applicable gaming regulations
Strong organizational, planning, and supervisory skills are required
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.

Nice To Haves

Advanced skill levels on and knowledge of electronic tracking systems preferred.
Experience with scheduling and budgeting in a casino environment

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
Accountable and responsible for the protection of assets of the casino.
Manage all aspects of table games pit and game offerings, including new game rollout, maintenance, and overall appearance
Manage the department’s budget, including capital expenditure
Mentor team members to provide superior guest service
Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Select, train, and develop table games team members through education, training, coaching, and corrective action
Oversee the overall integrity of the table games department while ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Able to make difficult decision in a fair and honest manner.
Strong verbal and written communication skills.
Perform any other duties that may be assigned from time to time.