Assistant Director, Student Services, Summer Session

University of Chicago • Chicago, IL

382d

About The Position

The Assistant Director of Student Services for Summer Session at the University of Chicago is responsible for developing and implementing policies and procedures related to student services for a diverse range of programs. This role involves overseeing admissions processes, managing financial aid, and ensuring effective communication with students and parents. The position requires a strong focus on data analysis and program optimization to enhance the student experience.

Requirements

• Master's degree or a comparable advanced degree.
• 3 to 5 years of experience in a higher education setting or similar experience.
• Background in selective admissions, advising, program development, or a related area.
• Proficiency with Microsoft Word, Outlook, and Excel.
• Proficiency with Slate strongly preferred.
• Demonstrated ability to master database programs and learn new technologies.

Nice To Haves

• Strong verbal and written communication skills.
• Deep commitment to customer service and ability to engage with diverse populations.
• Detail-oriented with strong organizational and problem-solving skills.
• Strong analytical and decision-making skills.
• Ability to handle multiple concurrent tasks while meeting deadlines.
• Ability to work effectively both independently and as part of a team.
• Maintain confidentiality and handle stressful situations.

Responsibilities

• Develop and implement student-related policies and procedures for various programs.
• Ensure accuracy in all student-related processes and record-keeping.
• Recommend policy changes in response to new programs and evolving circumstances.
• Serve as Slate CRM lead, reviewing and revising application queries and forms.
• Develop and oversee admissions processes, workflow, and timelines.
• Monitor, report on, and analyze admissions data, recommending actions as needed.
• Act as a primary admissions reader for pre-college programs, making decisions on admissions and financial aid.
• Develop and implement financial aid awards process for pre-college students.
• Develop communications streams for students and parents regarding key decisions and policies.
• Maintain the Summer Session website and conduct annual reviews.
• Serve as point of contact for students and parents, functioning as a pre-college academic advisor.
• Liaise with key campus partners to shape policies and advocate for student needs.
• Set and communicate program priorities and performance standards, assessing operations accordingly.
• Analyze program budgets and make budgetary recommendations.
• Perform other related work as needed.

Benefits

• Health insurance coverage.
• Paid holidays.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Master's degree