Assistant Director, Service & Operations - Accelerated Program

MOBILE COMMUNICATIONS AMERICA • Greenville, SC

232d

About The Position

We are seeking a high-impact Assistant Director, Service & Operations, to lead service delivery, drive profitability, and develop cross-functional business acumen as part of our Accelerated Leadership Development Program in the Voice (mission-critical communication solutions) Division. Based in the Carolinas region, this role owns service gross profit performance and offers exposure to sales and operations, supporting growth, efficiency, and employee and customer satisfaction across the region while supporting the integration of new acquisitions. The Mid-Atlantic region includes locations in North Carolina and South Carolina. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Requirements

• A bachelor's degree is required; an MBA or advanced education is a plus.
• 2+ years of professional or military leadership experience preferred.
• Excellent communication, teamwork, and problem-solving skills.
• Flexibility and willingness to relocate within MCA's U.S. footprint.
• A passion for leadership and strong learning agility.

Nice To Haves

• Recent MBA graduates seeking a dynamic, real-world leadership pathway.
• Military veterans with officer or NCO experience looking to transition into business leadership roles.
• Professionals with demonstrated leadership potential and a strong desire to grow.
• Individuals eager to learn MCA's business and make an impact quickly.

Responsibilities

• Lead, coach, and develop service teams to achieve performance, engagement, and growth goals.
• Manage service P&L, driving margin improvement and operational efficiency.
• Manage regional scheduling, work-in-progress (WIP), utilization, and process improvements to maximize efficiency and results.
• Partner with sales to align service execution with revenue goals, uncover growth opportunities, and ensure service excellence delivery to customers.
• Support the operational and cultural integration of acquisitions into the regional business.
• Maintain clear communication with customers, employees, and leadership; forecast service revenue and provide timely business updates.

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Holiday Pay
• Education Incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees