Assistant Director, Public Safety (NCS) - Baltimore Convention Center

Baltimore City•Baltimore, MD

56d•Onsite

About The Position

The Assistant Director of Public Safety primarily oversees day-to-day operations, scheduling, and responds to emergency situations at the Baltimore Convention Center (the Center). This position assists the Director of Public Safety when needed and in the absence of the Director, serves as the acting Director of Public Safety. This is a mid-management level position. Work involves scheduling, assigning, overseeing, and reviewing the work of security personnel in the maintenance of safety and security and the prevention of crime in the Center. Work also involves ensuring adherence to Baltimore City and Center policy and Public Safety Department procedures as well as handling disciplinary issues. Work is performed under the general supervision of the Director of Public Safety. The Public Safety Department consists of 28 full-time officers and approximately 30 part-time security and lobby attendants. Assignments are carried out in accordance with safety and security principles and departmental practices and procedures. The Assistant Director of Public Safety is an exempt-from-overtime position and is classified as essential personnel within the City of Baltimore. The work of this individual involves working evenings, weekend, and holiday hours as well as being on-call 24 hours in support of their department.

Requirements

Have a bachelor’s degree in criminal justice or related field from an accredited college or university Preferred.
Have five years of supervisory experience in public safety and security, performing the above skills and abilities.
High School Diploma or GED and seven years’ experience in public safety in a supervisory capacity.
Have an equivalent combination of education and experience.
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit.
PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.
NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.
Ability to establish effective working relationships with clients and co-workers
Thorough knowledge of security related departmental policies
Ability to communicate effectively with a variety of different audiences
Effective and diplomatic interpersonal skills in high pressure situations
Ability to multitask effectively in a fast-paced and stressful environment
Creative thinking and problem-solving skills
Strong organizational skills as well as the proper documentation, reporting, and maintenance of records and files
Able to read and interpret building floor plans as it pertains to relevant safety systems and event logistics
Proficient knowledge of the operation and use of security equipment
Evaluate and manage responses to incidents and deploy personnel appropriately
Knowledge of universal meetings, exhibits, conventions and other hospitality methodology, practices and operating procedures.
Ability to translate specifications into working documents for the departmental staff of the Center in accordance with client’s specifications.
Ability to evaluate details and detect gaps in information and service.
Assess, develop, update and implement SOP’s and policies
Ability to understand, identify, and articulate the cause-and-effect of decisions made by self and by others
Basic knowledge of computer programs and applications used in daily duties (Workday, Microsoft Office 365, etc.)

Responsibilities

Functions as a mid-level manager at the Convention Center
Provides direct managerial support to the department’s team members and ensures their conduct is being proper, efficient, and safe manner
Manages departmental personnel issues including hiring, promoting, evaluating, training, supervising, problem resolution, payroll approval, counseling and disciplinary actions
Implements and follows work rules as defined in City and Center policies as well as relevant collective bargaining agreements
Assists in the develops and facilitation of in-service training programs within the department, such as Defensive Driving, Responsible Camera Monitoring, First-Aid/AED/Stop-the-Bleed, Active Shooter Response, etc.
Manages the requisitions, purchasing and inventories of supplies such as uniforms, radios, and other departmental needs
Develops, creates and posts employee work schedules
Maintains employee payroll and daily operating records by utilizing software such as Workday
Developing and implementing workplace safety policies and procedures in accordance with OSHA standards, while also managing building wide safety components including oversight of the Safety Committee
Helps develop Standard Operating Procedures and departmental training for internal operations
Evaluates emergency situations and deploys personnel accordingly
Administers, distributes and organizes the Center’s various means of access control and credentialing.
Reviews incident reports for accuracy and thoroughness and ensures all documents are completed and filed.
Included in the Manager-on-Duty schedule rotation
Remains on-call 24-hours-a-day in case of emergency situations or significant service disruptions that require departmental leadership coordination
Ensure all team members receive daily pertinent event information and post instructions.
Coordinates and supervises event related needs within the department to ensure that entrance timelines are being followed, ingress/egress in loading docks is safely/properly conducted, and the facility is safe
Represents the department in event production meetings and pre-cons with other Center employees and customers and communicates pertinent information to the staff
Provides management and leadership for staff that are responsible for monitoring building systems (i.e.: fire panel & camera system), conducting safety walkthroughs, monitoring entrance into the facility and other event related tasks
Responds to customer and Convention Services Manager (CSM) requests for service
Assures that procedures are in practice to provide for the safety of employees and patrons
Coordinates and communicates performance of contractual security companies that are hired to work events
Coordinates public safety activities with the Police Departments and other outside public safety agencies
Attends external public safety meetings with outside organizations such as Visit Baltimore, Downtown Partnership, and others
Represents the BCC regarding operations at relevant meetings as appropriate

Benefits

The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.
This office also supplies wellness programs, support groups, and workshops.

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