Assistant Director, Operations - Hospital Clinical Systems

Texas A&M • College Station, TX

15d • Onsite

About The Position

The Assistant Director, Operations – Hospital Clinical Systems serves as the primary technical lead and system owner for the Veterinary Medical Teaching Hospital’s critical clinical applications. This role bridges clinical operations and information technology, ensuring that complex cloud‑based and on‑premise systems operate seamlessly as an integrated ecosystem. The position provides high‑level technical leadership, oversees vendor relationships, and manages projects across the hospital’s application portfolio. It holds responsibility for developing and maintaining the strategic roadmap for clinical systems and acts as the key liaison between the Hospital, Central IT Application Development, and third‑party vendors. The Assistant Director plays a central role in resolving high‑level integration and architecture issues to ensure system reliability and continuity of patient care.

Requirements

• Bachelor’s degree in computer science, Health Information Management, or an equivalent combination of education and experience
• Six years of related experience in IT system administration, application support, or technical project management to include demonstrated experience working within a veterinary hospital or veterinary teaching hospital clinical environment
• Ability to work cooperatively with others
• Knowledge of word processing, spreadsheets, and database applications
• Ability to communicate effectively to ensure understanding

Nice To Haves

• Ten years of related experience in IT system administration, application support, or technical project management
• Supervisory experience
• Experience administering cloud-based and on-premises Electronic Medical Records (EMR) and associated API integration
• Experience with PACS (Picture Archiving and Communication System) administration
• Experience managing Cubex or related inventory management systems

Responsibilities

• Clinical Systems Architecture & Technical Ownership (EMR & Integrations) Serves as the primary "Product Owner" and Technical Lead for the hospital’s EMR and its middleware integrations.
• Diagnoses complex data exchange failures between cloud-based EMRs, local middleware, and university-hosted subsystems.
• Identifies root causes of integration errors (API failures, latency issues, data mapping) and coordinate technical resolutions with Central IT AppDev and external vendors.
• Moves beyond Tier 1/2 support to analyze system architecture, ensuring the "ecosystem" of applications supports clinical workflows.
• Supervises team members Diagnostic Imaging & Ancillary Systems Management Serves as the primary administrator for the hospital’s diagnostic imaging lifecycle, ensuring seamless storage, retrieval, and viewing of medical imaging.
• Manages the technical configuration and support for automated dispensing systems, ensuring accurate billing capture and inventory synchronization with the EMR.
• Develops continuity plans and cross-training documentation to build depth in imaging support, mitigating risk associated with single-point-of-failure expertise.
• Strategic Management & New Hospital Initiatives Leads the technical planning and systems strategy for the New Teaching Hospital initiative.
• Evaluates clinical workflows in the context of new facility infrastructure, advising on hardware placement, network requirements for medical devices, and systems integration in a new build environment.
• Oversees project teams related to clinical system upgrades, feature rollouts, and new module implementations.
• Drafts requirements and "success criteria" for new technology acquisitions to ensure they meet hospital needs before purchase.
• Vendor Management & Liaison Duties Acts as the primary technical point of contact for clinical software vendors.
• Holds vendors accountable for SLAs, uptime, and bug fixes.
• Navigates the shared responsibility model between Hospital IT and Central IT/AppDev.
• Translates clinical requirements into technical specifications for Central IT, advocating hospital priorities without direct authority over Central resources.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insuranc e with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well , a program at Texas A&M that has been built by employees, for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager