Assistant Director, Office of Strategic Initiatives

Johns Hopkins University•Baltimore, MD

About The Position

The Assistant Director is responsible for the coordination of stewardship and donor related activities that advance the engagement of volunteers for and donors to the Johns Hopkins Institutions. The Assistant Director is responsible for independent, complex project management in coordination with fundraisers, senior leaders, and other Development Offices (DOFFs) to ensure ongoing implementation of existing stewardship and engagement activities and strategic enhancements and innovations. The Assistant Director reports to the Director of Strategic Initiatives in the Office of Strategic Initiatives (OSI) and requires a detail-oriented professional who is responsible for the interpretation, analysis, and user-friendly reporting of complex data related to financial aid and admissions. The ideal candidate will possess strong organizational and communication skills, with a passion for data analytics and higher education. In addition to the duties described above, the Assistant Director will: Perform analysis, monitoring, and interpretation of admissions and financial aid metrics across all academic divisions and programs. Synthesize findings in routine reporting for internal and external audiences with the ability to communicate results across all levels of the organization, including senior leadership. Identify historical norms and trends and communicate findings in easily digestible language for a wide variety of internal and external audiences. Resolve any identified issues by working with departmental/divisional contacts and prepare written analysis of resolutions. Be familiar with the formal and informal divisional goals, standards, policies and procedures, as it relates to financial aid and admissions.

Requirements

Bachelor's degree.
Two years related experience.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Nice To Haves

Ability to work outside of traditional work hours, primarily in a remote setting.
Rigorous quality control measures, meticulous attention to detail, and the ability to adapt to changing priorities, while upholding the highest standards of professionalism and confidentiality.
Interpersonal skills to effectively interface with key stakeholders, including senior leadership and principal donors.
Due to access to confidential information, individual must be discreet and protect that information.
Ability to balance multiple tasks simultaneously and adapt to a rapidly changing work environment
Excellent communicator, both written and oral.
Ability to interpret complex data sets.
Knowledge of project management.
Ability to problem-solve creatively and analyze processes and systems in a fast-paced and complex environment.
Advanced written and verbal communications skills necessary to gather and exchange data (both externally and internally).
Highly proficient administrative skills, including use of word processing, database, spreadsheet, and desktop publishing software.
Knowledge of university admissions and financial aid practices are highly desirable.
Experience with large-scale research projects and data-driven initiatives, preferably within an educational setting.
Experience with statistical analysis and data analytics software/tools.
Previous experience working in a university environment.
Knowledge of current trends and best practices in data analytics education.

Responsibilities

Coordinate stewardship programs and plans and implement changes as needed.
Assist in developing stewardship plans for major-, principal-, and leadership-level prospects and donors with fundraisers. Meet as needed with fundraisers to prepare for stewardship meetings.
Prepare and coordinate sophisticated written stewardship correspondence for various prospects, which includes conducting research on alumni, faculty, friends, and students.
May manage a portfolio of a targeted number of stewardship cases, providing annual correspondence on the use of their contributions and visiting donors or stewardees where appropriate.
Utilize database (CRM) in daily work, including updating individual records, pulling reports, and interpreting dashboards and data.
Maintain and refine a standard set of metrics and annual dashboards (both centrally and for individual development units) to measure the overall health and performance of advisory boards/councils and their impact on the institution.
Maintain volunteer metrics for the campaign engagement goals as well as the tracking of volunteer pipelines.
In close partnership with the Office of Advancement Services, develop and maintain guidelines, documentation, and resources for volunteer coding and reporting in JHAS.
Advise divisional offices on JHAS-related best practices for volunteers; provide training, guidance, and leadership in ensuring accurate data.
Manage the implementation of a board portal for interested development units, working with the vendor to ensure appropriate structure and permissions.
Create publications, personalized books, and other stewardship pieces for DOFF prospects, partnering with the central stewardship teams and/or other as appropriate.
Coordinate and oversee mailings, with the other DOFFs as appropriate to recipients announcing their awards, working closely with administrative staff in the area.
Contact or coordinate with those benefitted from donors' funding to request impact letters, programmatic updates, and biographical information to be shared with donors.
May track and report on the use of endowed funds for professorships, fellowships, and lectureships, and/or other projects by DOFFs, seeking consistency with central programs and other departments. Work with department chairs and administrative staff to keep the leaders and donors updated on new endowments, and to receive details about the recipients and awards.
Work closely with department administrative staff to draft and mail leadership letters to benefactors, including thank you letters for scholarships, fellowships, awards, and internships.
Manage the DOFF’s gift acknowledgement process which includes defining stewardship levels based on giving and coordinating personalized notes and thank you gifts from deans or other leaders.
Coordinate or partner in the planning and execution of stewardship events
Work with Development Communications and other appropriate offices to ensure online and written publications regarding fellowships, scholarships, professorships, etc. and awards are up to date.
Other duties as assigned.
Perform analysis, monitoring, and interpretation of admissions and financial aid metrics across all academic divisions and programs.
Synthesize findings in routine reporting for internal and external audiences with the ability to communicate results across all levels of the organization, including senior leadership.
Identify historical norms and trends and communicate findings in easily digestible language for a wide variety of internal and external audiences.
Resolve any identified issues by working with departmental/divisional contacts and prepare written analysis of resolutions.
Be familiar with the formal and informal divisional goals, standards, policies and procedures, as it relates to financial aid and admissions.