Assistant Director, Office of International Education

University of Denver-posted 1 day ago

Full-time • Director

Onsite • Denver, CO

1,001-5,000 employees

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The Office of International Education (OIE), a key component of DUs Internationalization unit, serves primarily undergraduate students pursuing education abroad term-length programs. The OIE manages a robust portfolio of over 100 programs across more than 40 countries and supports approximately 1,000 students annually who participate in DU Partner Programs and unaffiliated study abroad opportunities. Position Summary The Assistant Director holds a leadership position within the OIE, responsible for providing DU students with access to transformative global engagement opportunities through the management and administration of all education abroad programs. This role requires comprehensive oversight of education abroad operations, including direct service delivery, management, and policy development related to program administration, crisis management, program development, financial management, office operations, student advising, and student health and safety.

Operational Leadership & Management Collaborate closely with the Director to manage and oversee all day-to-day operations of education abroad advising, support services, and programming
Manage and supervise all elements of the study abroad lifecycle, including advising services, pre-departure orientations, application management and administration, transcript processing, and immigration advising services
Cross-Campus Collaboration Maintain effective, collaborative working relationships with the Registrar, Financial Aid Office, Student Billing, Student Rights and Responsibilities, and other university departments to resolve student and program issues affecting students studying abroad
Program Evaluation & Strategic Development Continuously evaluate programs and provide recommendations to the Director to enhance program options and student access, with emphasis on alignment with the university's financial model
Share and disseminate information on current issues in international higher education, education abroad trends, and international mobility patterns with staff and the university for strategic planning purposes
Support processes for internal and external surveys and national reporting (Open Doors), and share analysis and implications with campus stakeholders
Advocacy & Curriculum Integration Advocate for international education experiences and liaise with academic and non-academic units to integrate global learning into curricula
Student Advising & Support Advise students on the DU portfolio of programs and provide comprehensive support during all stages of the education abroad process for prospective, outbound, and returning students
Supervision & Staff Development Supervise OIE student staff, including graduate assistants and peer advisors
University & Professional Representation Represent the University and its education abroad programs with considerable independence throughout campus, with professional organizations and associations, and with international partners
Additional Responsibilities Other duties as assigned

Advanced understanding of study abroad office operations, including lifecycle administrative processes, advising best practices, program development, and management of diverse program options
Knowledge of international higher education administrative practices and procedures, student records systems, and international education frameworks
Excellent oral and written communication skills for engaging with international education administrators, university staff and administrators, faculty, program managers, and host institution representatives
Outstanding intercultural sensitivity and competence
Comfort with multitasking and managing multiple priorities and deadlines effectively
Demonstrated ability to work positively and productively with dynamic and diverse groups of faculty, staff, and students
Self-motivated with strong initiative to proactively identify work opportunities and drive accomplishment of shared goals
Masters degree
4 years of experience in the field of international education

5 years of experience in the field of international education
Proficiency with study abroad management software such as Terra Dotta, Banner, Salesforce, or similar systems
Personal experience working, living, and/or studying abroad
Experience with risk and crisis management in international contexts

The University of Denver offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO pass.

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