Assistant Director, Office of Accessibility & Accommodations

Pacific University • Forest Grove, OR

79d • $50,000 - $54,000 • Remote

About The Position

The OAA Assistant Director is a leadership position within the Office of Accessibility and Accommodations (OAA), a department responsible for determining and implementing accommodations for students with disabilities. The Assistant Director makes accommodation decisions in alignment with department protocols, provides direct student services, and helps manage the day-to-day operations of the office. Working closely with the Director, the Assistant Director leads the department's initiatives, supports student employees, and supports key program components such as testing accommodations. The Assistant Director also works closely with faculty and staff to ensure the effective delivery of approved accommodations, offering consultation, guidance, and education to ensure compliance and best practices. Additionally, this position contributes to the assessment and continuous improvement of the department's policies and services, ensuring students have equitable access to educational opportunities in accordance with the Americans with Disabilities Act Amendment Act of 2008 and Section 504 of the Rehabilitation Act of 1973.

Requirements

• Bachelor's degree in rehabilitation counseling, special education, disability studies, higher education, counseling, psychology, or a related field from an accredited institution.
• Minimum three years of experience working with college-age individuals with disabilities in higher education or a comparable setting.
• Knowledge of federal disability laws applicable to postsecondary education, including the ADA and Section 504 of the Rehabilitation Act of 1973.
• Experience handling confidential information in compliance with FERPA or related privacy standards.
• Direct experience in advising, case management, counseling, or program coordination for individuals with disabilities.
• Knowledge of common assistive technologies (e.g., screen readers, alternative text formats, captioning software), or willingness to learn.
• Experience maintaining accurate records for compliance or reporting purposes.
• Proficiency with Google Workspace and Microsoft Office, and the ability to quickly learn and adapt to new student support technologies and software platforms.

Nice To Haves

• Experience working in a university disability services or accessibility office, with familiarity in accommodation processes and student support practices.
• Master's degree in rehabilitation counseling, special education, disability studies, higher education, counseling, psychology, or a related field, or equivalent advanced experience.
• Ability to manage crisis situations and/or training in conflict resolution or de-escalation techniques.
• Experience using Symplicity Accommodate or similar databases for managing student records and accommodations.
• Bilingual or multilingual skills, especially in Spanish, Japanese, or Chinese.
• Familiarity with institutional research, assessment practices, or data-informed decision-making.

Responsibilities

• Make accommodation decisions in alignment with department protocols and ensure compliance with ADA and Section 504.
• Facilitate the interactive accommodation process for students in both classroom and non-classroom environments, including housing and fieldwork experiences.
• Lead the development and improvement of accommodation processes, including reviewing workflows to ensure accuracy, efficiency, and accessibility.
• Collaborate with the Director to ensure timely and effective implementation of accommodations for students with disabilities.
• Help in improving the overall student experience by continuously assessing and refining department policies and services.
• Meet with prospective and current students to discuss their disabilities and determine reasonable accommodations, ensuring equal access to university programs.
• Educate students, their families, and healthcare providers on documentation requirements and assist in making referrals for further assessment if necessary.
• Provide guidance to students and university stakeholders on accommodation policies and practices, ensuring that accommodations are implemented accurately and effectively.
• Work closely with faculty and staff to ensure the delivery of approved accommodations, offering consultation and training as needed.
• Maintain thorough and organized records of student accommodations, including electronic and paper files, ensuring compliance with federal and university regulations.
• Develop and maintain communication strategies, including web content, emails, and documentation, to clearly articulate accommodation processes and policies.
• Lead key departmental initiatives, ensuring alignment with the university's mission and department goals.
• Oversee the operational functions of the department, including financial procedures, budget management, and the processing of invoices for auxiliary aids.

Benefits

• Generous paid time off (for vacation, holidays-including winter break-and sick leave)
• Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
• Comprehensive dental and vision plans
• Annual 9% retirement contribution after one year of service with no match required
• Free mental health appointments
• Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
• Employer-paid life, short-term disability, and long-term disability insurance
• On-campus benefits, including free access to our sports facility and library
• Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Bachelor's degree