Assistant Director of Wisteria

Nemacolin Career•Farmington, PA

About The Position

Building Trust & Serving Associates in all outlets You’ll need to provide associates with the tools, information, and support necessary to do their jobs. Lead by example. At Nemacolin this means always following the policies and procedures, acting in respectful, inclusive ways at all times, and taking a sense of ownership for all aspects of the operation. Assist in hiring qualified, mission driven team members. Set specific, measurable expectations. Give specific, measurable, timely feedback-both reinforcing and corrective. Develop all staff, both outlet leadership and front line associates, through ongoing training and support. Model and foster open communication by ensuring team members have information, input, and influence. Assist in scheduling staff in a way that balances the organizational (guest) needs and the associate’s individual needs. Care for the guests, staff, and self safely and appropriately. Collaborate and help out team members at levels. Producing Excellence You’ll responsibly manage areas that positively and negatively impact the bottom line while creating Real Life Magic for our guests. You will oversee all aspects of outlet operations for The Market, the Rec Center & Pool, and the Pub. Guest Service: You’ll lead by example when interacting with our guest in all outlets and support our team in providing guest service excellence. Greet and interact with guests in a kind, warm, and genuine way. Anticipate their needs and deliver them whenever possible. Address customer concerns and resolve issues promptly and professionally. Monitor customer feedback and implement changes to enhance customer experience. Health & Safety : You’ll ensure that all outlets are maintaining the highest safety standards. Ensure compliance of all relevant licensing and health and safety regulations (RAMP, ServSafe, Liquor Licensing, Food Retail permits, etc). Implement and maintain outlet policies and procedures to ensure copmliationce of all safety and sanitation standards. Financial Management: For all outlets, you’ll work to financial plan, forecast, budget, and ultimately maximize profit through efficient operational management. Oversee inventory management for all outlets for both COGS and operating supplies. This includes: FIFO, merchandising, storage, receiving, physical inventory counts, ordering, shrink/waste management, pricing, shelf tag/label/menu accuracy and POS system accuracy. Vendor management: Establish, build and maintain strong relationships with regular vendors. Ensure invoices and statements are accurately processed and paid. Ensure credits are appropriately requested and documented. Analyze sales data and product mixes to identify and act on opportunities for growth. Implement strategies to increase revenue and profitability. Ensure cash, card, and all financial transactions are meeting all organizational SOPs. Complete daily, weekly, and monthly financial reporting. Operations Management: POS optimization & troubleshooting. Oversee and coordinate the Team Nemacolin planning committee. Ensure programming is planned, promoted, coordinated, and executed. Maximize revenue and reduce shrink through proactive oversight of the Daily Specials programming coordination between the Market and the Pub. Oversight of the Market Ecommerce platform: proactively manage and troubleshoot ecommerce and delivery services to optimize revenue and exceed guest expectations. Improve Continually Today’s innovations drive tomorrow’s success. Assess efficiency and effectiveness and work to improve both. Learn from our mistakes. Evolve the processes to reflect best practices and improve accuracy and efficiency. Other duties as assigned.

Requirements

A respectful, inclusive people-centered, solution-oriented mindset.
Ability to analyze complex problems utilizing critical thinking, decision making, and problem solving.
Ability to pay excellent attention to detail.
Ability to handle confidential information with discretion and tact.
Ability to work in a team and share responsibilities and duties.
Ability to work with grace under pressure.
Ability to be a friendly, empathic, and adept communicator.
Ability to resolve interpersonal conflict in a straightforward and timely manner.
Ability to gracefully accept and respond to feedback.
Ability to set priorities, be organized, and be a self-starter.
Ability to navigate technology efficiently.
Ability to be flexible regarding work schedule.
While we strive to ensure our team members have work-life balance, a minimum of 2 days off a week, and a regular schedule, occasionally this position will demand something different including the potential for working regular evenings/nights, early mornings, weekends, and/or holidays.
Valid Driver’s License
Manager Serv Safe Certification, or the ability to get it within 30 days of hire.
RAMP Owner Manager and Server Seller Certification, or the ability to get it within 30 days of hire.

Nice To Haves

Knowledge of menu creation, culinary & bar production, and food/beverage cost controls preferred.
Knowledge of fitness center and pool operations preferred.
Knowledge of retail grocery operations, vendor and inventory management preferred.

Responsibilities

Provide associates with the tools, information, and support necessary to do their jobs.
Lead by example.
Assist in hiring qualified, mission driven team members.
Set specific, measurable expectations.
Give specific, measurable, timely feedback-both reinforcing and corrective.
Develop all staff, both outlet leadership and front line associates, through ongoing training and support.
Model and foster open communication by ensuring team members have information, input, and influence.
Assist in scheduling staff in a way that balances the organizational (guest) needs and the associate’s individual needs.
Care for the guests, staff, and self safely and appropriately.
Collaborate and help out team members at levels.
Responsibly manage areas that positively and negatively impact the bottom line while creating Real Life Magic for our guests.
Oversee all aspects of outlet operations for The Market, the Rec Center & Pool, and the Pub.
Lead by example when interacting with our guest in all outlets and support our team in providing guest service excellence.
Greet and interact with guests in a kind, warm, and genuine way.
Anticipate their needs and deliver them whenever possible.
Address customer concerns and resolve issues promptly and professionally.
Monitor customer feedback and implement changes to enhance customer experience.
Ensure that all outlets are maintaining the highest safety standards.
Ensure compliance of all relevant licensing and health and safety regulations (RAMP, ServSafe, Liquor Licensing, Food Retail permits, etc).
Implement and maintain outlet policies and procedures to ensure copmliationce of all safety and sanitation standards.
Work to financial plan, forecast, budget, and ultimately maximize profit through efficient operational management.
Oversee inventory management for all outlets for both COGS and operating supplies.
Establish, build and maintain strong relationships with regular vendors.
Ensure invoices and statements are accurately processed and paid.
Ensure credits are appropriately requested and documented.
Analyze sales data and product mixes to identify and act on opportunities for growth.
Implement strategies to increase revenue and profitability.
Ensure cash, card, and all financial transactions are meeting all organizational SOPs.
Complete daily, weekly, and monthly financial reporting.
POS optimization & troubleshooting.
Oversee and coordinate the Team Nemacolin planning committee.
Ensure programming is planned, promoted, coordinated, and executed.
Maximize revenue and reduce shrink through proactive oversight of the Daily Specials programming coordination between the Market and the Pub.
Oversight of the Market Ecommerce platform: proactively manage and troubleshoot ecommerce and delivery services to optimize revenue and exceed guest expectations.
Assess efficiency and effectiveness and work to improve both.
Learn from our mistakes.
Evolve the processes to reflect best practices and improve accuracy and efficiency.
Other duties as assigned.

Benefits

Paid training and continuous learning opportunities
Leadership development and accelerated leadership pathways
Mentorship, coaching, and cross-functional experience
Monthly recognition opportunities for associates, leaders, and teams
Competitive compensation and attractive 401(k) program
Medical, dental, and vision coverage available
Paid time off
Educational and career advancement support
Savings across resort dining, retail, spa, and activities
Discounted associate meals, dry cleaning, and uniform services
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community