Assistant Director of Valet Operations (JW Marriott)

Comstock•Reston, VA

14d•Onsite

About The Position

The Assistant Director of Valet Operations will oversee the valet team at the JW Marriott Reston Station in Reston, VA. The role involves leading and managing the valet team, addressing customer concerns, liaising with the hotel management team, handling all staffing needs, and maintaining an exceptional level of service. The Assistant Director of Valet Operations will assist with financial planning, reporting, and policy development while supporting organizational goals through effective leadership and continuous improvement of valet services. The position requires strong leadership, problem-solving, and communication skills in a hospitality setting. #weshowup

Requirements

High School Diploma or Equivalent
Minimum of 5 years of valet management or parking operations management.
Valid driver's license without major violations
Flexibility to work after hours and weekends for events
Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
Strong problem-solving, time management and communication skills
Must be highly credible and trustworthy, and operate with high degree of integrity
Must hold oneself and others accountable and strive for a high level of excellence
Must have a positive, can-do attitude and be able to fuel growth and innovation
Must be customer-focused and results-oriented
Must want to continuously learn and develop
Exceptional oral and written communication, active listening, and organizational skills
Ability to establish strong working relationships with others in team setting
Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
Self-directed and able to work independently, with minimal supervision
Outstanding mentoring, coaching, people and time management, and leadership skills
Must be able to hire, direct and supervise a strong team while cultivating a professional, friendly, and supportive atmosphere
Must be able to motivate his/her team through personal character, consistency, vision, compassion, and recognition
Must be able to communicate expectations clearly and effectively to the team and make sure there is understanding by all
Must be able to hold team members accountable to achieve/promote Comstock's corporate goals, core values and departmental responsibilities detailed on the org chart and in the Employee Handbook
Exceptional oral and written communication, active listening, and organizational skills
Ability to demonstrate flexibility in dealing with complex problems or organizational change
Ability to define and resolve complex issues by evaluating options and implementing practical concrete business minded solutions
Ability to effectively present information and respond to questions from senior and executive level management
Strong budgeting & financial skill

Responsibilities

Provides leadership, direct management, and day-to-day oversight of the valet team, including supervisors, contract labor, and valet attendants.
Manages, prepares, and adheres to the annual budget for the hotel.
Ensures team members understand and promote corporate goals, core values, and departmental responsibilities detailed in the Company org chart and Employee Handbook.
Always maintains proper staffing levels to ensure customer service and operating standards are met through scheduling and managing on-call employees.
Directly oversees all day-to-day activities associated with opening, managing, and closing the facility
Complies with traffic regulations to operate vehicles in a safe manner.
Exhibits a professional and courteous demeanor with all customers, tenants, and guests.
Acknowledges, greets, and welcomes customers, tenants, and guests, using appropriate protocols.
Assists customers, tenants, and guests with loading and unloading belongings as needed.
Maintains a neat and orderly valet stand and drive at all times, free of debris and trash.
Completes any required end of shift documentation and transfer vehicle keys to the next shifts employees.
Assists customers and passengers with entering and exiting their vehicles.
When possible, helps customers with their luggage and/or personal items.
Controls traffic on the front drive and ensures that the drive is safe for pedestrians
Reports to work on time, and notify your manager if you will be late or absent
Notifies management of any situation that may require their attention
Completes claims form with customer and relays all information regarding claim reports to your manager
Responsibly and safely parks and retrieves guest’s vehicles when needed.
Ensures that the valet team is accurately recording the location of all parked vehicles.
Explains parking rates and retrieval procedures to customers, tenants, and guests upon arrival.
Documents and reports any incidents of damage.
Maintains a safe, clean and neat work environment by following standards and procedures.
Attends hotel meetings that impact valet operations.
Completes small cleaning or maintenance tasks according to the company's maintenance checklists.
Fills in for front line attendants during their absences.
Promptly addresses and resolves customer concerns in a first-class manner that is consistent with guidelines established by the ParkX Management Executive Team.
Walk assigned properties daily and keep a running list of maintenance items.
Resolves customer concerns that are escalated to his/her attention by the facility’s front-line associates
Maintains equipment through regular maintenance and preventative care.
Manages scheduling, payroll, deployment, supervision, training, and discipline of valet attendants.
Is available for weekend and after-hours work, particularly during events hosted by JW Marriott.
Performs other duties as assigned