Assistant Director of Ticket Ops
About The Position
Working independently and exercising good judgment and discretion, the Assistant Director of Ticket Operations position will be assigned specific department/sport ticket operation responsibilities. Duties include system event creation and management, inbound and outbound sales calls, supervising part-time staff, set-up and tear down, selling via the box office, scanning/taking tickets, gate operations, and other duties as described. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Oversee assigned athletic and university ticketed event operations including event creation, management, and then on site set-up and breakdown of assigned events Communications including website management, texting, emails, etc. Ensure a high-level of customer service is maintained both in the office and at events Assist in the renewal process for season tickets with an emphasis on client retention Maintain proper cash handling procedures including daily and nightly deposits Assist with daily maintenance of ticket software system and office equipment Assist with creation of event sales and revenue reports Process ticket orders using ticket software and equipment along with cash handling and settlement Event specific responsibilities including supervision, assigned tasks, management, ticket selling, etc. as assigned. Maintaining systems such as ticket software, group ticket software, CRM, seat selection, website maintenance, and more. Strictly adheres to Liberty University policies, representing the University in an exemplary manner. Works effectively as a team member, embracing and fostering LU’s mission.
Requirements
- Bachelor’s degree from an accredited college or university
- 1 Years experience in related field
- Cash handling/sales experience
- Must be able to perform well under stress and maintain a positive attitude
- Must be able to stand for hours at a time at both indoor and outdoor events
- Availability including nights, weekends, and university breaks
Nice To Haves
- Cash handling and/or sales
- Customer service via in-person and over the phone
- Experience in a Division 1 Athletics Department
- Experience with the Paciolan ticketing software system
- Eloqua, Salesforce, Ballena, Vozzi, and FEVO or similar industry systems.
Responsibilities
- Oversee assigned athletic and university ticketed event operations including event creation, management, and then on site set-up and breakdown of assigned events
- Communications including website management, texting, emails, etc.
- Ensure a high-level of customer service is maintained both in the office and at events
- Assist in the renewal process for season tickets with an emphasis on client retention
- Maintain proper cash handling procedures including daily and nightly deposits
- Assist with daily maintenance of ticket software system and office equipment
- Assist with creation of event sales and revenue reports
- Process ticket orders using ticket software and equipment along with cash handling and settlement
- Event specific responsibilities including supervision, assigned tasks, management, ticket selling, etc. as assigned.
- Maintaining systems such as ticket software, group ticket software, CRM, seat selection, website maintenance, and more.
- Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
- Works effectively as a team member, embracing and fostering LU’s mission.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
