Assistant Director of Spa

PCH Hotels & Resorts • Point Clear, AL

1d

About The Position

Elevate your career as a Spa Assistant Director at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, nestled along Alabama’s picturesque Gulf Coast. Set within 550 acres of Southern splendor, the Grand is a sanctuary of timeless elegance and modern luxury. With a celebrated reputation for exceptional wellness experiences, our world-class spa serves as a haven for rejuvenation and serenity. As Spa Assistant Director, you will play a vital leadership role supporting the Spa Director while helping guide a talented team dedicated to delivering unforgettable wellness experiences. The Grand Life is calling—are you ready to take the next step in your leadership journey? As Spa Assistant Director, you will serve as a key operational partner in ensuring the spa consistently exceeds guest expectations while meeting performance goals. From overseeing daily operations and supporting team development to enhancing guest engagement and driving retail and service success, your leadership will help uphold the Grand’s reputation as a premier destination for relaxation and renewal.

Requirements

• Education: High School Diploma required; Bachelor’s Degree preferred.
• Experience: Previous spa or hospitality leadership experience required; management experience strongly preferred.
• Physical Demands: Ability to lift up to 50 lbs., stand and walk for extended periods, and perform tasks involving bending and reaching.

Responsibilities

• Operational Leadership: Support the Spa Director in overseeing daily spa operations, ensuring exceptional guest experiences and maintaining the highest standards of service and professionalism.
• Team Support & Development: Assist in hiring, training, mentoring, and evaluating spa associates while fostering a positive, collaborative work environment.
• Guest Experience Excellence: Engage with guests to gather feedback, resolve concerns, and identify opportunities to enhance services and satisfaction.
• Inventory & Facility Oversight: Manage spa supplies and equipment, maintain cleanliness standards, and coordinate preventative maintenance to keep facilities operating at peak performance.
• Sales & Revenue Support: Assist with retail strategy, promotions, upselling initiatives, and incentive programs to drive revenue and guest engagement.
• Strategic Collaboration: Partner with the Spa Director on budgeting, forecasting, marketing initiatives, and operational improvements while staying informed on industry trends and innovations.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision plans, including FSA and HSA options.
• Financial Wellness: 401(k) with company match and performance-based incentives.
• Exclusive Discounts: Preferred rates on rooms, dining, golf, and spa services at PCH properties and globally through Marriott International .
• Career Advancement: Ongoing training programs and leadership development opportunities within the PCH family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED