Assistant Director of Security

Associa•Miami, FL

3d•Onsite

About The Position

The Assistant Director of Security (ADOS) serves as the second-in-command for the Security Department at Icon Brickell Master, providing direct supervision, daily site oversight, and operational leadership in support of the Director of Security (DoS). This role is responsible for ensuring consistent on-site presence, officer accountability, and adherence to client expectations, while maintaining the highest standards of professionalism, responsiveness, and performance across all security operations. This field-first presence is essential to ensure continuous oversight, accountability, and service excellence across all security operations at Icon Brickell Master. The ADOS is expected to be highly visible in the field, actively supervising personnel, verifying post compliance, and ensuring that security operations function seamlessly at all times.

Requirements

Strong leadership presence with the ability to supervise, coach, and motivate security personnel
Excellent verbal, written, and client-facing communication skills
Proven ability to prioritize tasks, manage deadlines, and operate in a fast-paced environment
Customer service excellence and conflict de-escalation capability
Ability to apply independent judgment within established policies and procedures
Flexible availability with 24/7 accessibility for emergency response and operational support

Responsibilities

Acts as the primary operational support to the Director of Security, executing property-level directives and ensuring follow-through
Serves as the on-site supervisory authority in the absence of the DoS
Ensures client expectations, requests, and concerns are communicated to security staff and resolved in a timely manner
Participates with the DoS and Client Manager in weekly client meetings, property walkthroughs, and after-hours inspections
Maintains consistent field presence to reinforce accountability and performance standards
Monitors static and dynamic tour activity to ensure client-defined coverage requirements are consistently met
Investigates missed or incomplete tours and provides documented findings to the DoS and Client Manager.
Coaches officers on tour compliance, arrival deck engagement, and situational awareness
Drives continuous improvement in tour performance metrics
Conducts unannounced post inspections to verify officer attentiveness and engagement
Ensures all officers assigned to Icon Brickell Master complete required training, including: EDGE training Job Safety Analysis (JSA) On-the-Job Training (OJT) Safety Orientation
If not physically present, issues clear directives to the Master Rover and verifies training completion
Ensures training documentation is submitted to Operations for personnel record updates
Ensures the Command Center is never left unattended
Maintains an organized, professional, and operationally effective Command Center environment
Conducts random compliance checks to verify: Officer presence and engagement Monitor visibility and attentiveness Proper functioning of security and surveillance systems
Evaluates officer performance during post inspections and after-hours walkthroughs, including: Engagement at arrival deck and assigned posts Grooming and uniform compliance per company standards Knowledge of post duties, emergency procedures, and Icon Brickell protocols Familiarity with access control, tour routes, and resident interaction expectations
Provides real-time coaching and corrective guidance where needed
Coordinates daily with the Operations Manager regarding staffing gaps and coverage solutions
Manages shift coverage requests in no-call/no-show situations
Maintains the AAM on-call phone to support officers after-hours and escalates issues to the DoS when required
Ensures timely and accurate completion of: Incident Reports Daily Activity Reports Pass-Down Logs Tour Performance Summaries
Works with the DoS to deliver complete and professional reporting to managing director
Responds to on-site incidents and ensures proper documentation and client notification
Ensains escalation follows chain-of-command: Director of Security → Managing Director → Client Manager → Regional Leadership