Assistant Director of Rooms

Omni Nashville Hotel • Nashville, TN

311d

About The Position

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel - apply today! To assist the Director of Rooms with the performance of the Room Division which covers Front Desk, Ideal Services, Housekeeping, Laundry, Guest Services, Loss Prevention, Reservations, and Mokara Spa.

Requirements

• Must have progressive Rooms leadership experience in a property of similar size and quality for a period of five or more years.
• Housekeeping and Front Office Department Head experience required.
• College degree preferred.
• Advanced understanding of forecasting, scheduling, payroll, associate relation matters, service recovery, budgeting, managing inventories, cost control, daily reviews and analysis of operating results required.
• Candidate must have proven leadership skills and must be able to delegate, effectively train, develop and motivate staff.
• Ability to effectively mentor key leadership positions, to include department heads, assistant managers and managers in training.
• Developed computer proficiencies, with a strong working knowledge of Excel and Micros, OPERA experience a plus.
• Able to set priorities for the Rooms leadership team and provide feedback to others that enhances performance.
• Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions.
• Ability to work well under pressure, think clearly, quickly and make concise decisions.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Ability to clearly, professionally and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Must have strong customer service, analytical, communication, presentation, training, coaching and organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• The ability to work a flexible schedule, including nights, weekends and holidays.

Responsibilities

• Quality and efficiency of Front Office operation, in particular: Guest services, Reservation efficiency and maximum utilization of guestroom space available, Attainment of average rate as specified by budget, Payroll control within budgeted limits and in accordance with variance of occupancy levels.
• Responsible for the quality and efficiency of Housekeeping function as related to: cleanliness of all guest areas; payroll and supply control in accordance with budget and varying levels of business; excellence in appearance of all public areas and physical property.
• Close communications with the General Manager and other department heads.
• Recommends programs for the motivation and development of staff.
• Assistance in developing annual budget and preparation of action plans.
• Participate in weekly forecasting and scheduling; daily reviews, operating results and take immediate corrective action if required.
• Maintains high visibility with associates and guests.
• At the end of each quarter, evaluate completed objectives of staff under your direct supervision and develop with department heads objectives for forthcoming quarter.
• Directs all Rooms operations in Director of Rooms absence.
• Oversight of outsourced services including valet parking and overnight cleaning company.
• Excellence in appearance of all areas throughout the hotel.
• Producing constant improvement in guest experience satisfaction metrics.
• Produce and monitor action plans that result in year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings.
• Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems.
• Providing assistance in developing the annual hotel budget.
• Preparation of action plans as directed by management.
• Daily reviews of operating outcomes (including corrective action if required).
• Ability to maintain balanced financial, guest experience and associate satisfaction outcomes.
• Participate in the recruitment and selection of all Rooms Divisions associates and provide recommendations for associate development and training.
• Participate in disciplinary process; maintaining high levels of confidentiality and providing mentoring to Rooms leadership.
• Facilitate trainings and ensure all cultural standards are being met in each department.

Benefits

• Competitive wages
• Growth opportunities
• Paid time off
• Hotel stay discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree