Assistant Director of Project Service Delivery Institutional Advancement

UT Southwestern Medical Center • Dallas, TX

2d

About The Position

Under general direction, the Assistant Director of Project & Service Delivery provides strategic, operational, and administrative leadership for major projects and service-delivery efforts across the institution. This position oversees a portfolio of enterprise-level projects, manages and develops project management staff, ensures consistent application of departmental methodologies, and collaborates with senior leadership to advance the long-term vision for project and service-delivery excellence. The Assistant Director is responsible for aligning project and service-delivery execution with institutional priorities, optimizing resources, improving operational work﬿ows, and ensuring high-quality, reliable delivery of services across the organization.

Requirements

• Bachelor's Degree in a related field
• 10 years of progressively responsible project management experience, including leadership of large-scale technical or service delivery projects.
• Experience leading teams and managing multiple concurrent projects.
• (PMP) Project Management Professional Certification or
• (CSM) ScrumMaster Certification
• Candidates with a Master's degree and 8 years of relevant experience may be considered.

Nice To Haves

• Master's Degree in a related field

Responsibilities

• Leads planning, prioritization, and execution of mid- to large-scale projects and service-delivery initiatives that support institutional and departmental goals
• Partners with senior leadership to develop strategic roadmaps that enhance service effectiveness, operational efficiency, and customer experience
• Communicates project and service-delivery impacts, risks, timelines, and resource needs to executive leadership; recommends adjustments to funding, staffing, and processes; manages program and project budgets as assigned including capital expenditures
• Oversees the full life cycle of complex projects ensuring timely delivery, scope alignment, and adherence to budget
• Establishes governance, quality standards, and performance metrics for project and service delivery
• Drives project expectations, risk management, issue resolution, and scope control at a program level
• Develops approaches to prevent or correct schedule delays, cost variances, and risks affecting service commitments
• Ensures service-delivery operations follow best practices and align with institutional requirements
• Works with cross-functional teams to assess service gaps, optimize work﬿ows, and enhance the user experience
• Develops documentation, reporting procedures, and service-delivery standards to support operational consistency
• Supervises, mentors, and evaluates project management and service-delivery staff; establishes performance expectations and provides coaching
• Monitors the health and progress of projects led by team members and intervenes when appropriate to ensure success
• Promotes a culture of collaboration, accountability, continuous improvement, and customer focus
• Serves as a primary liaison to Business Affairs, Health System Affairs, Academic Affairs, and other institutional partners
• Ensures clear communication, stakeholder engagement, and alignment on project and service-delivery objectives
• Facilitates cross-department coordination to gather requirements, understand processes, and ensure successful delivery outcomes
• Develops and maintains project and service-delivery methodologies, tools, and best practices
• Oversees scopes of work, operational reports, progress documentation, and other departmental deliverables
• Ensures timely, accurate communication to stakeholders regarding project status, service impacts, risks, and changes
• Represents the department in operational and strategic discussions
• Supports institutional initiatives and contributes to continuous improvement efforts
• Performs other duties as assigned

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level