Assistant Director of Patient Services

City of Kansas City•Joplin, MO

34d

About The Position

The Assistant Director of Patient Services plays a vital role in the success of the KCU Oral Health Center by overseeing daily patient scheduling, coordinating with patient finance team to achieve excellent patient relations and coordinating with dental clinicians to ensure a high standard of patient care. This position focuses on efficient and effective coordination between all clinic teams, focusing on optimization of the patient experience, maintaining accurate records, and fostering a welcoming and professional environment for patients, families, and staff.

Requirements

Licensed Social Worker with a Master of Social Work (MSW) degree.
Understanding of dental clinic operations
Proficiency with technology and ability to learn and navigate EHR systems.
Understanding of third-party payer requirements, Medicare/Medicaid regulations, and electronic claims processing.
Familiarity with dental terminology and workflows.
Excellent organizational, critical thinking, and customer service skills.

Responsibilities

Support GPCs in securing pre-authorizations, scheduling patients and performing their other daily tasks in an efficient, effective and patient centered manner.
Maintain and manage patient waitlists to ensure timely access to care.
Monitor referrals and ensure timely follow-up.
Work collaboratively with clinic teams to implement and execute efficient, effective, compliant and patient-centered clinical office operations.
Serve as a primary liaison between patients, families, and clinical faculty/staff.
Oversee and ensure accurate and timely updates to patient records.
Oversee GPC submissions of insurance pre-authorizations to ensure accurate submission dates, approvals, denials and appeals in the EHR.
Collaborate with the Finance team to achieve maximum reimbursement.
Assist un-insured patients in understanding insurance options, including the KCU discount plan, Medicaid and Medicare where appropriate.
Coordinate care with community programs.
Oversee and manage clinic forms and documentation within the EHR.
Collaborate with department leaders to promote positive experiences for both patients and employees.
Collaborate with KCU compliance officer to ensure team members maintain HIPAA and privacy training and work is conducted in accordance with KCU policies and procedures.
Communicate effectively with internal and external providers to coordinate care.