Assistant Director of Parking Operations

Universities of Wisconsin • Madison, WI

2d • $110,000 • Onsite

About The Position

About the Assistant Director of Parking Operations position: The Assistant Director of Parking Operations is a part of the Transportation Services Department within the Division of Facilities Planning and Management. This position is responsible for overseeing the daily functions of the Field Services and Booths/Dispatch units, ensuring smooth, efficient, and customer-focused operations. This leadership role emphasizes employee engagement, coaching, and performance development to foster a positive and productive work environment. Key responsibilities include Managing the operational aspects of the department’s EV charging program and supporting various strategic initiatives Maintaining 24/7 coverage of the dispatch office to provide timely assistance to both customers and staff Ensuring consistent staffing and service at hospital garage cashier booths Serves as a primary liaison with key campus and community partners (including the UW Police Department, City of Madison Parking, and UW Health) to support coordinated and effective parking operations across the university. Oversees recruitment, performance management, and training for assigned units, ensuring staff are supported and well‑developed. Leads efforts to streamline workflows and reduce staffing gaps to maintain consistent service levels Directly supervises two managers and provides support to frontline and supervisory staff across all shifts, including days, nights, and weekends. This position serves as a peer to the Assistant Director of Administrative Services and the Assistant Director of Parking Technology within Transportation Services. Ongoing/Renewable Full-Time: 100% FTE Hours generally scheduled onsite Monday through Friday (9:00am – 6:00pm). Occasional nights, weekends and holidays may be required for this position. UW Transportation Services is also recruiting for the Assistant Director of Administrative Services role. Candidates are encouraged to review both opportunities and apply for the position(s) that best aligns with their experience, interests, and skill set.

Requirements

• At least three years of demonstrated experience supervising and developing staff, including hiring, onboarding, coaching, performance management, and fostering a collaborative team culture.
• At least three years of professional experience leading administrative, operational, financial, transportation, or customer-focused programs of comparable scope and complexity.
• At least three years experience managing parking enforcement operations, parking garage operations and parking garage cleaning and maintenance programs; or, in a position comparable in scope and complexity
• Driver’s License - Valid and Meets UW Risk Management Standards

Nice To Haves

• Parking, Transportation & Mobility Professionals (PTMP) or other professional accreditation
• Experience managing parking/transportation programs in a higher education or medical campus environment
• Project management experience
• Experience collaborating with diverse stakeholders and balancing competing priorities in a complex organizational environment.
• Experience managing parking/transportation programs in a higher education or medical campus environment.

Responsibilities

• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
• Leads the coordination and integration of various parking operations into overall campus plans and directions. Ensures consistency with applicable statutes and laws, Board of Regent's directions, and university strategies
• Leads the implementation and execution of strategic initiatives, while overseeing the operational management of these initiatives, as well as other designated departmental contracts and service agreements.
• Recommends parking initiatives and/or policy and procedural changes to better meet campus needs and the needs of campus customers
• Establishes effective and timely communications with other departments and student groups to facilitate close coordination between campus access programs and campus construction and maintenance activities
• Manages the budget of various units to ensure long-term solvency and the ability to meet fiscal commitments to funded parking improvements
• Develops and communicates a strategic vision and policy direction that is consistent with overall campus direction
• Communicates policy and procedural changes to faculty, staff, and student groups, campus customers, and departmental stakeholders

Benefits

• This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Director