The University of Northern Colorado (UNC) Office of Admission seeks an inclusive, innovative, and enthusiastic professional colleague to join our team. A key member of the Admissions Operations Team, the Assistant Director of Undergraduate Operations is primarily responsible for overseeing the applicant processing experience for prospective undergraduate, non-degree seeking, Aims2UNC, and Dual/Concurrent Enrollment students hosted in the Slate CRM Database especially through annual ongoing maintenance and improvements to application forms and workflows. The Assistant Director of Undergraduate Operations directly supervises the undergraduate processing manager overseeing a team of four undergraduate processing specialists who are responsible for the timely and accurate processing of all applications in accordance with university, state, and federal policies and procedures. This person will also be responsible for management, training, and leadership of 10-20 student processing assistants and a team of student telecounselors who serve as informed outreach and support through incoming and outgoing email and phone interactions. In their role, the Assistant Director of Undergraduate Operations has the exciting responsibility to work collaboratively and cooperatively with internal admissions leaders (marketing and communications, recruitment, and campus visits and events) and with key campus partners (Bear Central offices, the Graduate School, Extended Campus, and Office of Global Engagement, etc.) serving as a trusted colleague and information conduit in support of the university's commitment to students-first and strategic enrollment plans. This position will work full-time on campus with the opportunity for flexible work hours and occasional remote work as requested and approved by the unit supervisor.