Assistant Director of Membership

Accor Hotels-posted 3 months ago

Full-time • Mid Level

Miami Beach, FL

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We are looking for a Assistant Director of Membership to join the re-opening of the famed Delano Miami Beach. Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand's flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.

Develop and implement a comprehensive membership strategy designed to attract, engage, and retain a cultivated, exclusive membership base, elevating the overall Delano experience.
Collaborate closely with Delano's Director of Membership, and Marketing team to ensure membership offerings are fully aligned with the hotel's positioning and cultural programming.
Introduce innovative membership tiers, bespoke packages, and elevated services that embody the Delano brand, ensuring the membership base remains sophisticated, engaged, and profitable.
Continuously analyze market trends, member behavior, and competitor activities to keep membership offerings fresh, appealing, and perfectly attuned to our clientele's preferences.
Develop compelling sales collateral, events, and campaigns that attract high-quality prospective members.
Lead and inspire a dedicated team to deliver exceptional service to both current and potential members, fostering an environment of collaboration, excellence, and creativity.
Design and manage the discreet application, approval, and onboarding processes for new members, ensuring alignment with Delano's brand values and standards.
Curate bold initiatives to drive membership revenue growth, including innovative promotional campaigns, exclusive corporate partnerships, and member referral programs.
Execute creative strategies to achieve and exceed membership targets while preserving the integrity and exclusivity of the membership club.
Utilize social media, email marketing, and other digital platforms to expand outreach and attract prospective members.
Regularly engage with members at events to gather feedback, strengthen relationships, and ensure satisfaction.
Maintain accurate and up-to-date records of membership data and statistics.
Oversee the delivery of exceptional member services and coordinate with other departments to meet member needs seamlessly.
Recruit, train, supervise, schedule, and evaluate team members in accordance with Delano procedures.
Liaise with vendors to secure the latest, most desirable products for Delano members while ensuring costs remain within budget.
Provide lateral service as needed in the spirit of providing exceptional guest service.

Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.
Minimum of 5 years of experience in a leadership role within a private club, luxury hospitality setting, or membership-driven organization.
Demonstrated success in developing and executing membership strategies that drive revenue growth, engagement, and retention.
Proficient in CRM systems and data analytics, with the ability to leverage insights to enhance member experiences and optimize program performance.
Proficient in budgeting, financial analysis, and cost control to achieve membership revenue goals.
Experience in developing and managing annual budgets for membership departments.
Ability to develop and implement marketing strategies to promote membership offerings and attract new members.
Experience in creating promotional campaigns to increase membership awareness and engagement.
Strong leadership skills to recruit, train, and supervise membership staff.
Ability to foster a culture of excellence and teamwork within the membership team.
Commitment to delivering personalized and exceptional service to all members.
Ability to address member concerns promptly to maintain satisfaction.
Knowledge of health and safety regulations related to membership operations.
Ability to maintain compliance with industry standards and brand guidelines.
Ability to stand or walk for extended periods.
Ability to lift and carry objects as necessary.

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