Davidson College-posted 3 days ago
Full-time • Manager
Davidson, NC

The Assistant Director of Human Resources – Benefits is responsible for the strategic oversight, administration, and compliance of the College’s employee benefits programs. This role ensures the effective management of benefit offerings including open enrollment, vendor partnerships, billing, life events, leave administration, ADA accommodations, workers’ compensation, retirement plans, and regulatory compliance. The Assistant Director plays a critical role in ensuring that all benefit programs are administered with a high degree of accuracy, compliance, and exceptional customer service. This position also serves as a key liaison between HR, campus departments, employees, and benefit vendors, fostering trust and clear communication at all levels.

  • Strategic Benefit Oversight
  • Open Enrollment Administration
  • Vendor Management & Billing Oversight
  • Qualifying Life Events & Leave Management
  • ADA Accommodations & Workers’ Compensation
  • Retirement Plan Administration & Compliance
  • Benefits Compliance & Documentation
  • Benefits Training, Events, Communication, & Customer Service
  • Total Rewards Support
  • Bachelor’s degree required. Preferred area of study in Human Resources, Business Administration or related field.
  • Minimum of 3 years of progressive experience in employee benefits administration, with strong emphasis on compliance and customer service required.
  • Comprehensive understanding of federal/state benefits laws and regulations (ERISA, COBRA, HIPAA, ACA, FMLA, ADA) preferred.
  • Demonstrated ability to manage multiple benefit programs with a focus on accuracy, confidentiality, and service excellence strongly preferred.
  • Strong customer service mindset with the ability to communicate complex information clearly and compassionately to employees at all levels.
  • Proficiency in HRIS, benefits administration platforms, and Excel; experience with benefits data analysis and reporting.
  • Exceptional attention to detail and accuracy in handling sensitive data.
  • Strong analytical and problem-solving skills; able to interpret regulatory language and apply policy appropriately.
  • High emotional intelligence, professionalism, and discretion when interacting with employees facing personal or sensitive issues.
  • Excellent organizational, written, and verbal communication skills.
  • Ability to work independently and collaboratively in a fast-paced, service-oriented environment.
  • Relevant certification (e.g., CEBS, SHRM-CP/SCP, PHR) strongly preferred.
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